Visitor Services Assistant

2 weeks ago


Ripon, United Kingdom Newby Hall & Gardens Full time

Newby Hall and Gardens usually welcomes around 130,000 visitors over a 6 month visitor season from April - September. The Hall, Gardens and Estate are privately owned by Mr and Mrs Compton who live in the Hall. The visitor offer comprises of 40 acres of award-winning gardens, an adventure playground, miniature railway, hall tours and a busy programme of events including corporate and weddings.

The role is a critical one working within the team to deliver a first class, profitable and safe visitor attraction. Working outdoors, the post involves management of casual staff, facilities and practical tasks relating to the visitors enjoyment of their day. These include pre-opening safety checks, basic repairs, maintenance and ensuring the site is clean and litter free throughout the day.

The role involves a minimum 4 day working week (including weekends) from April to the end of September with a 3 day week (no weekends) during the winter months. These are guaranteed hours, more would be required at busy times.

Job description
- To provide cover & assistance to the Visitor Services Supervisor including undertaking safety checks within the Adventure Gardens, carrying out repairs as and when necessary. Training will be provided.
- To assist in all areas of the enterprise, operating tills, serving ice cream & other customer facing roles, ensuring all areas operate successfully.
- To ensure the site is clean at the start of each day and litter is disposed of correctly and the site is clear of visitors at the end of each day
- Provide cover for pedalo boats, ice cream sales, admissions office as required and to staff the Adventure Gardens during the quiet periods at the beginning and end of the season.
- Monitor cleaning staff.
- Provide First Aid cover to visitors and ensure first aid equipment is up to date and well stocked. Training will be provided.
- Liaise with, and provide answers to, customer queries.
- Assist with the set up and management of events at Newby. These may involve occasional longer hours.
- During the winter months carry out basic maintenance and repairs to the site and equipment.
- Any other duties related to the operation of the Hall and Gardens that may be required.

**Essential**
- Experience of working in a busy customer facing environment
- Excellent customer care skills
- Prepared to work weekends April - September
- Proven practical skills
- Computer literate with an understanding of computer systems
- Commercially aware

**Desirable**
- Experience of working with casual staff
- Experience of EPOS systems/cash handling

**Job Type**: Part-time

**Salary**: £12.50 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Visitor Services Assistant
Expected start date: 01/03/2024



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