Service Assistant X 2

4 weeks ago

Ripon, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, this role as an Outdoors Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

Your role will be set in the scenic Studley Royal car park and is an outdoor working position. Greeting our visitors and assisting them with their visit.

Your hours will average 16 per week; working pattern will be discussed at interview and will include weekends and Bank Holidays. Rotas are always planned in advance.

**Duration**:Fixed Term Contract - 6 months, March to end of September 2023

**The pay for this role will lift to a minimum of £10.42 on 1st April 2023 in line with the changes to the Government National Living Wage.**

What it's like to work here:Fountains Abbey and Studley Royal is one of 1154 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale Area of Outstanding Natural Beauty, and close to the city of Ripon, the estate is iconic in the North of England.

The River Skell winds its way through an 800- acre estate of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision.

Together with a deer park, Cistercian Mill, Victorian Church and an Elizabethan style manor house it’s clear why the estate is one of the most popular National Trust places to visit.

Providing a great visitor experience and looking after this special place is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place.

Click here for more information about this location

What you'll be doing:You'll be responsible for meeting and greeting visitors within the car park, assisting with their orientation and making sure they are equipped with all the information they need to enjoy their visit. You'll be responsible for ensuring the smooth flow of traffic through the car park; guiding cars to available spaces or to overflow areas/exits and other parts of the property as required, ensuring cars are correctly parked and ticketed. You'll be responsible for keeping the car park and its environs are in good order, guaranteeing high standards of presentation at all times. You may sell car parking tickets or be responsible for the collection of monies from car park ticket machines.
- Who we're looking forA can-do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team or on your own
- Good understanding of the National Trust and what we do.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (416 hrs py to 30/09/23)

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