Welcome & Service Assistant

3 weeks ago

Ripon, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1170 hours over the duration of your contract.

You will be required to work one of the weekend days and bank holidays.

What it's like to work here:Fountains Abbey and Studley Royal is one of 1154 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale Area of Outstanding Natural Beauty, and close to the city of Ripon, the estate is iconic in the North of England.

The River Skell winds its way through an 800- acre estate of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision.

Together with a deer park, Cistercian Mill, Victorian Church and an Elizabethan style manor house it’s clear why the estate is one of the most popular National Trust places to visit.

Providing a great visitor experience and looking after this special place is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (1170 hrs py to 31/05/24)

  • Welcome & Service Assistant

    2 weeks ago

    Ripon, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£10.78 per hour. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April...

  • Welcome & Service Assistant

    4 weeks ago

    Ripon, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£11.64 per hour **Contract/duration**:May/June 2024 to 28th February 2025 **Hours/working pattern**:We have 3 opportunities available. - 1 x 1,170...

  • Welcome & Service Assistant

    3 weeks ago

    Ripon, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£10.78 per hour **Contract/duration**:Fixed Term contract until end of February 2024 (with possibility of extending) **Hours/working pattern**:We...

  • Welcome & Service Assistant

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1170 hours over the duration of your contract.You...

  • Welcome & Service Assistant

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary:£10.78 per hour. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April...

  • Welcome & Service Assistant X 4 / Cynorthwyydd

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.Yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, mae'r swydd hon fel Cynorthwyydd Croeso a Gwasanaeth yn chwarae rhan allweddol wrth gynnig gwasanaeth cwsmer rhagorol What...

  • Welcome Manager

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    Summary We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy theirvisit.As the most senior person on site, you will lead and empower your team to respond to customer...

  • Outdoor Service Assistant

    2 weeks ago

    Ripon, United Kingdom National Trust Full time

    As a Service Assistant you'll work across various areas, helping deliver high-quality customer service, but will mainly be based **outdoors **in the picturesque Studley Deer Park, looking after our car park visitors. **Salary**: £10.50 per hour **Contract/duration**:six months: 4th March - 29th September 2024 **Hours/working pattern/hours**: Annualised...

  • Outdoor Service Assistant

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    As a Service Assistant you'll work across various areas, helping deliver high-quality customer service, but will mainly be based outdoors in the picturesque Studley Deer Park, looking after our car park visitors.Salary: £10.50 per hourContract/duration:six months: 4th March - 29th September 2024Hours/working pattern/hours: Annualised contract, averaging...

  • Administration Assistant

    3 weeks ago

    Ripon, United Kingdom Paynes Food Service Full time

    **Part-time Sales Administrator** We are looking to recruit a sales administrator to the existing team in Ripon. Paynes Food Service is one of the UK’s leading food service providers in the UK, delivering food products throughout the UK **Main responsibilities include the following**: - Taking and processing sales orders - Handling incoming calls -...

  • Administration Assistant

    1 week ago

    Ripon, North Yorkshire, United Kingdom Paynes Food Service Full time

    Part-time Sales AdministratorWe are looking to recruit a sales administrator to the existing team in Ripon.Paynes Food Service is one of the UK's leading food service providers in the UK, delivering food products throughout the UKMain responsibilities include the following: Taking and processing sales orders Handling incoming calls Welcoming visitors Filing...

  • Service Assistant X 2

    4 weeks ago

    Ripon, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, this role as an Outdoors Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service? Your role will be set in the scenic Studley Royal car park and is an outdoor working position. Greeting our visitors and assisting...

  • Visitor Services Assistant

    3 weeks ago

    Ripon, United Kingdom Newby Hall & Gardens Full time

    Newby Hall and Gardens usually welcomes around 130,000 visitors over a 6 month visitor season from April - September. The Hall, Gardens and Estate are privately owned by Mr and Mrs Compton who live in the Hall. The visitor offer comprises of 40 acres of award-winning gardens, an adventure playground, miniature railway, hall tours and a busy programme of...

  • Assistant Business Services Co-ordinator

    2 weeks ago

    Ripon, United Kingdom National Trust Full time

    The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same so you’ll have to love variety. As well as supporting day to day operations, you’ll have the chance to support a variety of projects. You’ll learn to champion best practice when it comes to business support, and will always be...

  • Assistant Business Services Co-ordinator

    2 weeks ago

    Ripon, United Kingdom National Trust Full time

    As an Assistant Business Services Co-ordinator, you'll be involved in lots of different tasks as you support the day-to-day running of the office. This is a busy and varied job - no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where...

  • Assistant Business Services Co-ordinator

    1 week ago

    Ripon, North Yorkshire, United Kingdom National Trust Full time

    The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same so you'll have to love variety. As well as supporting day to day operations, you'll have the chance to support a variety of projects. You'll learn to champion best practice when it comes to business support, and will always be looking at...

  • Services Assistant

    4 weeks ago

    Ripon, United Kingdom Sainsbury's Full time

    **Location** - Ripon Store, Sainsbury's Supermarkets Ltd 5 Market Place East, Ripon, HG4 1BP **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 230575 **Schedule** Sun 12pm - Sun 4pm Mon 4:30pm - Mon 8:30pm Tue 4:30pm - Tue 8:30pm Sat 4:30pm - Sat 8:30pm - Total hours:...

  • Services Assistant

    1 month ago

    Ripon, United Kingdom Sainsbury's Full time

    **Location** - Ripon Store, Sainsbury's Supermarkets Ltd 5 Market Place East, Ripon, HG4 1BP **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 221410 **Schedule** Sun 7am - Sun 4pm Wed 6am - Wed 10am Sat 7am - Sat 12:30pm - Total hours: 16:45_ Love food, variety and helping...

  • Services Assistant

    2 weeks ago

    Ripon, United Kingdom Sainsburys Full time

    **Location** - Ripon Store, Sainsbury's Supermarkets Ltd 5 Market Place East, Ripon, HG4 1BP **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 219761 **Schedule** Sun 10am - Sun 4:15pm Mon 4:15pm - Mon 8:15pm Sat 4:30pm - Sat 8:30pm - Total hours: 13:55_ Love food, variety...

  • Services Assistant

    3 weeks ago

    Ripon, United Kingdom Sainsbury's Full time

    **Location** - Ripon Store, Sainsbury's Supermarkets Ltd 5 Market Place East, Ripon, HG4 1BP **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 231286 **Schedule** Sun 12pm - Sun 4pm Mon 4:30pm - Mon 8:30pm Tue 4:30pm - Tue 8:30pm Fri 4:30pm - Fri 8:30pm - Total hours:...