Customer Service Assistant

2 weeks ago


Sheffield, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Duties**:

- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Assist customers with troubleshooting and technical support
- Upsell products or services to customers when appropriate
- Maintain customer records by updating account information
- Handle customer complaints or concerns with empathy and patience
- Collaborate with other departments to resolve customer issues effectively

**Skills**:

- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Effective interpersonal skills to communicate with customers and colleagues
- Experience with upselling techniques is a plus
- Bilingual or multilingual abilities are an asset
- Familiarity with phone etiquette and professional phone manner

**Job Types**: Full-time, Permanent

Pay: From £25,102.52 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 18/05/2024



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