Customer Service Executive

1 month ago


Sheffield, United Kingdom Make Agency Ltd Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and provide appropriate solutions or recommendations
- Upsell products or services to maximize customer satisfaction and company revenue
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to resolve complex customer issues

**Skills**:

- Ability to communicate effectively with customers from diverse cultural backgrounds
- Strong phone etiquette skills with the ability to handle challenging customer situations
- Excellent problem-solving skills to analyze customer issues and provide appropriate solutions
- Proficient in data entry with a high level of accuracy and attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £23,777.74 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Sheffield (preferred)

Work Location: In person



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