Customer Service Executive

3 weeks ago


Sheffield, United Kingdom Ogilvie Fleet Ltd Full time

**MAIN PURPOSE OF THE ROLE**:
To support the Sales team to achieve sales and profit objectives by offering excellent customer service.

**DUTIES - The fundamental tasks of the job are:

- **
- Processing vehicle quotations/ratebooks accurately within a 4 hour time frame
- Follow up quotations within 48 hour time frame
- Implementation of new clients
- Set up and manage on line driver quotes
- Day to day contact for drivers/Fleet Managers, building relationships with clients.
- Processing all new orders with relevant audit trail
- Raise all contracts/addendums for customer/ managing their signed return before delivery of new vehicles.
- Delivery/collection of new vehicles, replacement vehicles and any incumbent supplier vehicle collections
- Manage Ebbon Dacs Leaselink data to key2 on an hourly basis
- Liaise with Dealerships through Ebbon Dacs Leaselink
- Contract amendments/Novations/Terminations
- Daily Rental requests where required
- Demo requests
- Chase renewals on a monthly basis with Sales person
- Generating reports both internally and externally.
- Meeting clients on/off site where required
- Fleet Managed vehicle management where required
- Fuel Card management where required
- Fines Management where required
- Winter Tyre Management where required
- Attend training courses where required
- Adherence to H&S and HR policies and procedures
- Any other tasks as may be allocated from time to time.

**CONTACTS/LIAISON**:
Internal: _All internal Departments within Ogilvie Fleet_

External: _Clients, Suppliers, Dealers_

**SKILLS/QUALIFICATIONS/EXPERIENCE**
- Customer Service experience within a corporate client environment essential
- Automotive experience is preferred but not essential
- Excellent organisational skills required
- A presentable person with confident and professional telephone manner
- Microsoft Outlook,Word, Excel experience required
- Work well individually and as part of a team
- Excellent time keeping
- Full/clean driving licence

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person



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