Customer Service Assistant 10026

2 months ago


Sheffield, United Kingdom Talent Search Full time

Customer Service Assistant £21,500-£22,500 + Bonus and Benefits

Sheffield

VR/10026

This is a great opportunity to join a close-knit team within a well-established, thriving business with a global reach. Well suited to an active and ambitious professional, this is a busy and rewarding team-based role where you can really get to know your customers and make a difference

Your role will involve:
- Receiving customer enquiries, identifying relevant product offering and providing sales quotations - Determining exact customer requirements to ensure the correct product is offered and seeking to offer additional and/or complimentary products - Getting to know the customers’ business in order to develop creative sales offers - Following up on enquiries not converted to orders - Identifying and calling dormant or declining customers in order to determine reasons and solutions to win sales if applicable - Receiving Customer Orders and checking details are in-line with those quoted. - Ensuring customer orders are processed in a timely fashion - Providing feedback to customers with respect to delivery dates and progress of their orders - Receiving customer complaints and warranty claims and ensuring appropriate internal action is taken - Assisting in the general administration duties involved in the department and contributing to process improvement

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£22,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)



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