Executive, Brand Performance Support Emea

7 months ago

Watford, United Kingdom Hilton Full time

Executive, Brand Performance Support EMEA

**Position Statement**:
Being part of the Brand Performance Support (Hotel Support) team who support our EMEA hotels. The team serves as the front-line response on questions and guidance on brand standards, commercial topics (sales, marketing, revenue, PR, ecommerce), operational topics (housekeeping, front office, food and beverage), IT (tool and systems) as well as on brand initiatives.

The current portfolio of EMEA hotels covers 550+ hotels in 56+ countries.

**Position Summary**:
The Executive, Brand Performance Support EMEA will be responsible for delivering flawless service and support to General Managers, hotel leadership teams, hotel Team Members as well as management companies.

The day-to-day responsibilities of this position include:

- Proactively reviewing hotel performance on a weekly/monthly basis and provide recommendations to BPS/hotels to improve performance.
- Virtual support conducted by proactively reviewing hotel performance on a monthly basis and then provides recommendations to hotels based on findings.
- Proactive PIP management and tracking.

Other tasks part of this position:

- Follows up with hotels on pending topics where deadlines are overdue to drive task completion.
- Conducts educational webinars (BPS Talks) for hotels as well as 1 on 1 connections with hotel leadership called Virtual Brand Consultations.
- Assists in developing, training and implementing brand programs, procedures, tools and policies.
- Follows-up on Quality Assurance improvement planner including proactive PIP management and progress tracking.
- Regularly participates in brand/enterprise educational opportunities to improve the knowledge/skills needed to support hotel teams and their success.
- Strives in a fast-paced environment with an optimistic and positive ready to change approach to business.
- Has capability and willingness to take on and manage additional projects/assignments as assigned by the leadership team.

Average Percent of Time %
- Planning/strategic activities 10%: Participates in planning sessions that support the key initiatives of the Brand Performance Support team. Attending meetings to exchange knowledge and drive projects.

**What are we looking for?**

Applicants will come from a hotel operations background ideally with experience in a customer-facing role such as front of house or food & beverage. This is an ideal opportunity to take your hotel level experience into a corporate role in which you are advising and supporting a significant number of hotels within the EMEA region across a broad range of issues, in particular relating to the "guest experience".

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
- Communication skills to relate and adjust to internal and external customer's audience.
- Multi-task day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensure transparent communication with all stakeholders.
- Demonstrate superior customer service skills
- Understanding the importance of different stakeholders, paired with decision-making skills to determine the best resolution within company guidelines and in the best interest of involved parties.
- Commercial and/or operational understanding and experience
- Analytical skills to evaluate business information and translate data into knowledge and action
- Brand positioning, services and quality measures
- Ability and willingness to learn new tools and systems

  • Executive, Brand Performance Support Emea

    7 months ago

    Watford, United Kingdom Hilton Full time

    **Position Statement**: Being part of the Brand Performance Support (Hotel Support) team who support our EMEA hotels. The team serves as the front-line response on questions and guidance on brand standards, commercial topics (sales, marketing, revenue, PR, ecommerce), operational topics (housekeeping, front office, food and beverage), IT (tool and systems)...

  • EMEA Performance Development Manager

    4 days ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    Performance Development ManagerHilton Corporate is seeking a highly skilled Performance Development Manager to join our EMEA team. As a key member of our Brand Performance Support (BPS) team, you will play a vital role in driving brand health and success across our vast portfolio.The ideal candidate will have a deep understanding of commercial operations,...

  • Executive Media EMEA

    2 months ago

    Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Global Brand Performance Expert

    4 days ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    About the RoleHilton Corporate is seeking a highly skilled Global Brand Performance Expert to join our EMEA team. As a key member of our Brand Performance Support (BPS) team, you will play a vital role in driving brand health and success across our vast portfolio.The ideal candidate will have a deep understanding of commercial operations, excellent...

  • Brand Performance Manager Lead

    1 month ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    Hilton Corporate seeks a skilled Brand Performance Manager to join its EMEA team. This role is responsible for delivering front-line support on brand standards, commercial tools, operational topics, IT, and brand initiatives to our business partners (hotels). The ideal candidate will have substantial hotel experience, preferably in departments such as Front...

  • Executive Media EMEA

    2 months ago

    Watford, WD1, Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director, Performance Media EMEA

    3 weeks ago

    Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director, Performance Media EMEA

    4 days ago

    Watford, Hertfordshire, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director, Performance Media EMEA

    3 weeks ago

    Watford, WD1, Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Brand Health and Support Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    Job DescriptionWe are looking for a highly skilled Brand Health and Support Specialist to join our EMEA team. As a key member of our Brand Performance Support (BPS) team, you will play a vital role in driving brand health and success across our vast portfolio.The successful candidate will have a deep understanding of commercial operations, excellent...

  • Emea Payroll Specialist

    6 months ago

    Watford, United Kingdom Bio-Rad Laboratories Full time

    Overview: **EMEA Payroll Specialist** **Overview**: This role will be responsible for the analysis, execution and support of payroll operations with utmost confidentiality of employee records and business information of our EMEA Payroll Finance Shared Services organization. - Proactivity and good attention to details, motivated, results oriented individual...

  • Hotel Support and Performance Specialist

    1 month ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    Hilton Corporate seeks a results-driven Brand Performance Manager to join its EMEA team. In this role, you will be responsible for delivering exceptional support to our hotels, driving commercial success and brand loyalty. If you have a passion for hospitality, excellent communication skills, and a proven track record in hotel management, we encourage you to...

  • Senior Director Capital Projects Emea

    6 months ago

    Watford, United Kingdom Hilton Full time

    Senior Director Capital Projects EMEA (Architecture, Design & Construction) **About Hilton** Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,200 properties and over 1.1 million rooms in 122 countries and territories. In the 104 years since our founding, we have defined the hospitality industry and...

  • Emea Marketing Specialist

    7 months ago

    Watford, United Kingdom Cranleigh STEM Full time

    Our global biotech client has an exciting opportunity for an EMEA Marketing Specialist to join its team. As the Marketing Specialist, you will develop and execute marketing communication programs to support company strategic initiatives and drive segment specific revenue growth - particularly for the Food Safety division. This is a B2B role, where you will...

  • Brand Development Executive

    1 week ago

    Watford, Hertfordshire, United Kingdom The Opportunity Hub UK Full time

    Brand Development Executive Job DescriptionWe are a growing retail investment technology company seeking an experienced Brand Development Executive to join our marketing team in Elstree, Hertfordshire.The successful candidate will have a strong understanding of marketing principles and tactics, with a focus on digital channels. With a competitive salary...

  • Interim Executive, Marketing

    6 months ago

    Watford, United Kingdom Hilton Full time

    Interim Executive, Marketing & eCommerce Consulting EMEA (12 month Fixed Term Contract) **Position Statement**: The Marketing and eCommerce Consulting Executive will be responsible for enabling Hilton hotels in EMEA to reach adequate online presence and visibility levels to drive online channel performance, as well as connecting hotels to enterprise...

  • EMEA Payroll Supervisor

    2 days ago

    Watford, Hertfordshire, United Kingdom Bio-Rad Laboratories Full time

    Job Title: EMEA Payroll SupervisorWe are seeking a highly skilled and experienced Payroll Supervisor to join our Global Finance Shared Services organization in the EMEA region. The successful candidate will be responsible for processing end-to-end payroll for EMEA countries, ensuring utmost confidentiality of employee records and business information.This...

  • EMEA Payroll Supervisor

    2 weeks ago

    Watford, United Kingdom Frazer Jones Full time

    EMEA Payroll Supervisor - up to 70K - Watford - Hybrid I am working with a global organisation with an impressive international footprint are searching for an EMEA Payroll Supervisor leading a team of 3 focusing on 10 EMEA payrolls via ADP Celergo. You will be part of a wider leadership team reporting directly into EMEA Payroll Manager supporting with...

  • EMEA Payroll Supervisor

    1 month ago

    Watford, United Kingdom Frazer Jones Full time

    EMEA Payroll Supervisor - up to 70K - Watford - HybridI am working with a global organisation with an impressive international footprint are searching for an EMEA Payroll Supervisor leading a team of 3 focusing on 10 EMEA payrolls via ADP Celergo. You will be part of a wider leadership team reporting directly into EMEA Payroll Manager supporting with...

  • EMEA Payroll Supervisor

    1 month ago

    Watford, United Kingdom Frazer Jones Full time

    EMEA Payroll Supervisor - up to 70K - Watford - HybridI am working with a global organisation with an impressive international footprint are searching for an EMEA Payroll Supervisor leading a team of 3 focusing on 10 EMEA payrolls via ADP Celergo. You will be part of a wider leadership team reporting directly into EMEA Payroll Manager supporting with...