Executive, Brand Performance Support Emea

5 months ago

Watford, United Kingdom Hilton Full time

Executive, Brand Performance Support EMEA

**Position Statement**:
Being part of the Brand Performance Support (Hotel Support) team who support our EMEA hotels. The team serves as the front-line response on questions and guidance on brand standards, commercial topics (sales, marketing, revenue, PR, ecommerce), operational topics (housekeeping, front office, food and beverage), IT (tool and systems) as well as on brand initiatives.

The current portfolio of EMEA hotels covers 550+ hotels in 56+ countries.

**Position Summary**:
The Executive, Brand Performance Support EMEA will be responsible for delivering flawless service and support to General Managers, hotel leadership teams, hotel Team Members as well as management companies.

The day-to-day responsibilities of this position include:

- Proactively reviewing hotel performance on a weekly/monthly basis and provide recommendations to BPS/hotels to improve performance.
- Virtual support conducted by proactively reviewing hotel performance on a monthly basis and then provides recommendations to hotels based on findings.
- Proactive PIP management and tracking.

Other tasks part of this position:

- Follows up with hotels on pending topics where deadlines are overdue to drive task completion.
- Conducts educational webinars (BPS Talks) for hotels as well as 1 on 1 connections with hotel leadership called Virtual Brand Consultations.
- Assists in developing, training and implementing brand programs, procedures, tools and policies.
- Follows-up on Quality Assurance improvement planner including proactive PIP management and progress tracking.
- Regularly participates in brand/enterprise educational opportunities to improve the knowledge/skills needed to support hotel teams and their success.
- Strives in a fast-paced environment with an optimistic and positive ready to change approach to business.
- Has capability and willingness to take on and manage additional projects/assignments as assigned by the leadership team.

Average Percent of Time %
- Planning/strategic activities 10%: Participates in planning sessions that support the key initiatives of the Brand Performance Support team. Attending meetings to exchange knowledge and drive projects.

**What are we looking for?**

Applicants will come from a hotel operations background ideally with experience in a customer-facing role such as front of house or food & beverage. This is an ideal opportunity to take your hotel level experience into a corporate role in which you are advising and supporting a significant number of hotels within the EMEA region across a broad range of issues, in particular relating to the "guest experience".

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
- Communication skills to relate and adjust to internal and external customer's audience.
- Multi-task day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensure transparent communication with all stakeholders.
- Demonstrate superior customer service skills
- Understanding the importance of different stakeholders, paired with decision-making skills to determine the best resolution within company guidelines and in the best interest of involved parties.
- Commercial and/or operational understanding and experience
- Analytical skills to evaluate business information and translate data into knowledge and action
- Brand positioning, services and quality measures
- Ability and willingness to learn new tools and systems

  • Executive, Brand Performance Support Emea

    5 months ago

    Watford, United Kingdom Hilton Full time

    **Position Statement**: Being part of the Brand Performance Support (Hotel Support) team who support our EMEA hotels. The team serves as the front-line response on questions and guidance on brand standards, commercial topics (sales, marketing, revenue, PR, ecommerce), operational topics (housekeeping, front office, food and beverage), IT (tool and systems)...

  • Director of Brand Management EMEA

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Director Brand Management EMEAHilton Worldwide, Inc. is seeking a highly skilled and experienced Director Brand Management EMEA to join our team.Job SummaryThe Director Brand Management EMEA will be responsible for developing and implementing brand strategies for Hilton's Lifestyle & Collection brands in the EMEA region. This includes identifying...

  • Director of Brand Management EMEA

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Director Brand Management, EMEAHilton Worldwide, Inc. is seeking a highly skilled and experienced Director Brand Management, EMEA to join our team.Job SummaryThe Director Brand Management, EMEA will be responsible for developing and implementing brand strategies for a selected group of brands within the EMEA region. This includes identifying...

  • Director of Brand Management EMEA

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Director Brand Management, EMEAHilton Worldwide, Inc. is seeking a highly skilled and experienced Director Brand Management, EMEA to join our team.Job SummaryThe Director Brand Management, EMEA will be responsible for developing and implementing brand strategies for a selected group of brands within the EMEA region. This includes identifying...

  • Director of Brand Management EMEA

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job DescriptionAs a key member of the EMEA Brand leadership team, the Director of Brand Management EMEA will be responsible for developing and executing strategic brand plans for Hilton's Lifestyle & Collection brands. This includes identifying future consumer trends, analyzing consumer insights, and translating them into brand initiatives, products, or...

  • Brand Performance Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

    About HiltonHilton is a leading global hospitality company with a diverse portfolio of 18 world-class brands, comprising over 6,800 properties with more than 1,000,000 rooms across 122 countries and territories. With a commitment to being the world's most hospitable company, Hilton has welcomed over 3 billion guests in its 100-year history, earned a top spot...

  • Brand Performance Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

    About HiltonHilton is a leading global hospitality company with a diverse portfolio of 18 world-class brands, comprising over 6,800 properties with more than 1,000,000 rooms across 122 countries and territories. With a commitment to being the world's most hospitable company, Hilton has welcomed over 3 billion guests in its 100-year history, earned a top spot...

  • Brand Performance Manager

    3 weeks ago

    Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

    About HiltonHilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms across 122 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton has welcomed over 3 billion guests in its 100-year history.As part of...

  • Director of Brand Management for EMEA

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Director of Brand Management for EMEAHilton Worldwide, Inc. is seeking a highly skilled and experienced Director of Brand Management for EMEA to lead the development and implementation of brand strategies for our Lifestyle and Collection brands in the region.Key Responsibilities:Develop and execute brand strategies to drive growth and commercial...

  • Brand Performance Manager

    3 weeks ago

    Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

    About Hilton Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms across 122 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton has welcomed over 3 billion guests in its 100-year history, earned a...

  • Brand Performance Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    About Hilton CorporateHilton Corporate is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms across 122 countries and territories. Our mission is to be the world's most hospitable company, and we've achieved this by welcoming over 3 billion guests in our 100-year...

  • Brand Performance Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    About Hilton CorporateHilton Corporate is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms across 122 countries and territories. Our mission is to be the world's most hospitable company, and we've achieved this by welcoming over 3 billion guests in our 100-year...

  • Director of Brand Management EMEA

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Director of Brand Management EMEAJob Summary:We are seeking a highly experienced and skilled Director of Brand Management EMEA to lead our brand strategy and planning efforts in the region. The successful candidate will be responsible for developing and implementing brand strategies that drive business growth and commercial success.Key...

  • Executive Media EMEA

    2 weeks ago

    Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Brand Performance Manager

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

    About Hilton CorporateHilton Corporate is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton Corporate has welcomed over 3 billion guests in its...

  • Executive, Marketing

    5 months ago

    Watford, United Kingdom Hilton Full time

    **Position Statement**: The Marketing and eCommerce Consulting Executive will be responsible for enabling Hilton hotels in EMEA to reach adequate online presence and visibility levels to drive online channel performance, as well as connecting hotels to enterprise activities through online support and self-service toolkits. **Position Summary**: The...

  • Executive Media EMEA

    2 weeks ago

    Watford, WD1, Watford, United Kingdom Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Brand Development Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Senior Manager Brand Food & Bev Dev EMEAHilton Worldwide, Inc. is seeking a highly skilled Senior Manager to lead the development of brand food and beverage strategies across the Middle East, Africa, and Turkey region.Key Responsibilities:Conduct market research and analysis to support brand food and beverage development and innovation...

  • Brand Development Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Senior Manager Brand Food & Bev Dev EMEAHilton Worldwide, Inc. is seeking a highly skilled Senior Manager to lead the development of brand food and beverage strategies across the Middle East, Africa, and Turkey region.Key Responsibilities:Conduct market research and analysis to support brand food and beverage development and innovation...

  • Brand Development Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Senior Manager Brand Food & Bev Dev EMEAHilton Worldwide, Inc. is seeking a highly skilled Senior Manager to lead the development of brand food and beverage strategies across the Middle East, Africa, and Turkey region.Key Responsibilities:Conduct market research and analysis to support brand food and beverage development and innovation...