Technical Support Agent

4 weeks ago


Colchester, United Kingdom County Broadband Full time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?
**A little bit about us.**
We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full fibre broadband.
After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future
**Why join County Broadband.**
At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of being Ambitious, Loyal and Proud
We currently offer some great benefits, that are continuously being reviewed
- **Salary up to £23,000 per annum**:

- 22 Days holiday, plus bank holidays. Increasing with service
- Company bonus scheme
- Access to 100’s of discounts via Perkbox
- Access to Perkbox Medical
- Eye Care Vouchers
- Company events
- Company Pension
- Sick Pay

**About our exciting opportunity**
This role is key in the Operations domain, supporting the Technical Desk and Field Support Manager with supervision of the customer relationship, through current telephony and ticketing channels. To support the development and innovation of the customer experience. Duties include but not limited to:

- Duties will include but are not limited to:

- Be engaging, friendly and confident to help us deliver a first-class end user experience for our customers
- Diagnose and resolve reported issues with our wireless and GPON fibre networks, and VoIP service
- Work with senior staff to resolve more complex issues
- Respond to network monitoring alerts
- Help us achieve technical excellence within our network
- Configure and update equipment including (but not limited to) routers, access points, wireless radios, ATAs, VoIP phones and network monitoring
- Record all information accurately against the customer and our Company records
- Update and maintain support tickets with all relevant information
- Book appointments for installations, service calls and network maintenance

**Your skills and experience**
- A minimum of 2 years technical support desk experience.
- Network set up and configuration
- A technical support within an ISP fibre or wireless provider will be desirable.

**Salary**: Up to £23,000.00 per year



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