Trainee Enforcement Agent

Trainee Enforcement Agent Job Description

Job title: Trainee Enforcement Agent

Reports to: EA Manager

Department: Operations

**Salary**: £23,000, OTE £50-£60K/annum

Location Home based, with requirement to travel to Equita, Client and Customer locations

**Purpose of the role**:
The role of an Enforcement Agent is to execute and manage the warrants and caseload allocated to you. The role will involve a training programme which will lead to the relevant enforcement qualification and becoming a Certificated Enforcement Agent.

**What you’ll be doing**:

- Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made.
- To learn to negotiate payment arrangements which complies with client and company guidelines.
- Upload notes, photos and fees from each visit to the case management system correctly.
- Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies.
- You will accompany EA’s on initial visits to customers at the addresses stated on warrants to obtain payment, execute warrants.
- To make enquiries to trace the whereabouts of absconders or seize goods to the value of the warrant and fees, for sale at auction.
- To follow a schedule to visit residential addresses to follow up executed warrants.
- You will be responsible to keep track of and enter accurate, detailed reports via company devices or databases in line with client requirements.
- Provide and maintain detailed incident reports.
- Work against collections targets which are set by the business.
- Follow Equita/R&R and CIVEA guidelines, policies and procedures when attending and dealing with customers.
- Support certificated Enforcement Agents to leave correspondence for debtors to ask for payment.
- To support certificated Enforcement Agents to serve court papers.
- Take away goods and arrange for them to be sold at auction.
- Be responsible for any money recovered, including banking of monies received
- To attend classroom and online training sessions, keeping written evidence of scenarios for certification.
- Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014.
- Meet with an Enforcement Agent mentor in a timely fashion when undertaking "work shadowing" activities.
- To work with members of our community facing financial difficulty confidently and professionally
- To work towards completion of certification within agreed timescales

**What we’re looking for**:

- Current Driving Licence.
- Good communications skills both written and verbal and basic numeracy skills.
- Good administrative/organisational and negotiation skills and attention to detail.
- Ability to deal professionally with members of the public.
- Route mapping skills.
- An ability to work under pressure to strict targets and deadlines, with patience and the ability to remain calm in stressful situations
- Knowledge of public safety and security.
- To be able to carry out basic tasks on a computer or hand-held tablet or phone
- GCSE to include Maths and English, Grades A-C or equivalent qualifications or experience

**About Equita**:
At Equita, part of Capita Enforcement Services, we’re shaping the future of enforcement and debt recovery. We’re working with over 200 local authorities, as well as solicitors on High Court Enforcement cases, to help with collection, recovery and enforcement. Join us and discover better as you help to protect organisations from the impact of debt

**What’s in it for you?**
- A competitive basic salary - £23,000.00 annually with generous uncapped commission
- Company car provided (applies to employed EAs only)
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**Equal Opportunities**

**Training**

Training will be undertaken in Northampton and the role is a countrywide one but the work allocated to you may be in th