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Vehicle Technical Advisor
4 months ago
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?
MSX International has the job for you
As a Vehicle Technical Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.
The RoleAs our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them to diagnose and repair Ford vehicles. The Vehicle Technical Advisor will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
The Vehicle Technical Advisor will also:Accept incoming enquiries from Authorised Repairers and other customersRecord data into a computer system, provide vehicle and concern details if and when required about any particular caseWrite and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / CustomerLiaise with Dealer / Team Leader / Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive Wall teamMaintain an acceptable level of quality and response rate
About youThis is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal Vehicle Technical Advisor will:Have dealer workshop experience to Senior or Master Technician levelHave Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirableCustomer service experience would be an advantage however not essentialBe confident in technical concern resolution, following logical thought processesHave an adaptable and flexible approach to work, while showing politeness and courteous customer service skills.Be able to work with minimal supervision and therefore need to be strong self-starters
Whats in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:Up to £38,000 per year25 days annual leave per year + bank holidayscash back health care schemeexclusive discounts on everyday purchasesexclusive discounts on car purchasespotential to progress within the company, with global opportunities updated regularly
Working pattern and location40 hours per weekPermanentMonday
FridayBased primarily
based primarily at Ford, Dunton, Laindon, Essex, SS15 6EE.Hybrid working model of 3 days in the Ford location listed above and 2 days working from home.Initial induction training will be in the MSX Colchester office (1 month)The successful candidate with live within a commutable distance of Dunton
You can learn more about MSX International on our website: