Senior Customer Service Coordinator
4 days ago
It's fun to work in a company where people truly believe in what they are doing
We are currently looking to recruit a Senior Logistics & Customer Services Coordinator for our award-winning business in Birkenhead.
We are currently looking to recruit a Senior Logistics & Customer Services Coordinator to join our award-winning business in Birkenhead.
This is an office-based role where you will use your skills and experience to process sales orders, arrange transport, complete shipping and export documentation. Initially for UK and European customers, the role will then develop with you supporting new customers in Africa, Middle East, and Asia, working closely with internal and external suppliers.
As the Senior of the team, your team leading skills and experience will be key whilst providing direction and guidance to the current Customer service team, whilst uploading the company vision.
Job Responsibilities Include:
- Processing of UK, European & Export Orders, and support of those customers throughout the sales process.
- Preparation of documentation, bill of lading and commercial invoices
- Lead and mentor the current Customer Service team
- Keep customers up to date on their orders or delays
- Liaison with Operations & Despatch Teams
- To arrange collection and shipment of orders
- The processing of proforma invoices and Letters of credit transactions
- Liaise with Accounts department to assist in resolving issues when customer accounts are placed on hold
- Ensuring CRM database is updated and maintained with correct data for companies and contacts, including special pricing certification and GDPR
- Report and log any non-conformance or transit damages, entering customer complaints
- Provide desk cover for customer service team including telephonist and reception
- Effective communication and service to Territory Managers
- To deal with all customer queries in a timely and efficient manner, providing a high standard of customer service
Skills & Experience required include:
- Sale order processing
- Team leading
- Invoicing
- Document submission
- Freight and logistic management
- Strong IT, communication, and teamwork skills
Come Be Part Of A Mission that Matters
From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
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