Customer Service Coordinator

4 months ago

Birkenhead, United Kingdom Survitec Group Limited Full time

**Vacancy Title: Customer Service Coordinator**

**Vacancy Location: Birkenhead, Wirral**

**Engagement Type: Permanent, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

**Your New Role**

Do you excel in building strong customer relationships in a fast-paced environment? Are you experienced in administration and adept at coordinating complex cases? If so, we have an exciting opportunity for you

Our Birkenhead based customer service team is committed to supporting our customers throughout their journey, from pre-purchase inquiries to post-purchase assistance. In this role, you will be responsible for managing all inbound and outbound customer interactions. This includes handling customer quotes, orders, inquiries, and addressing any complaints that may arise. You'll also maintain ongoing relationships with assigned customers and collaborate closely with our sales team, serving as a vital communication link for our customers.

If you're ready to make a difference and contribute to delivering exceptional customer service, we'd love to hear from you This role offers opportunities for growth and development, and working at Survitec is both challenging and rewarding. Join us in building a fulfilling career, not just another job

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- **Providing in-depth product and service information to customers and addressing complex inquiries.
- Recording and processing quotes and orders, including custom and special orders, and coordinating with relevant teams for delivery
- Proactively reaching out to customers to develop and strengthen relationships, acting as a point of contact for query resolution
- Handling and resolving complex or escalated customer issues promptly and effectively, seeking managerial approvals when necessary.
- Scheduling follow-up actions and updating the customer relationship management system to ensure accurate records and effective customer retention.
- Delivering exceptional service to customers to promote ongoing usage of Survitec's products and services.
- Developing a deep understanding of Survitec's policies, procedures, and regulatory codes to ensure compliance.

**Quick learner**
- Strong time management and prioritization skills
- Attention to detail with an investigative mindset.
- Ability to manage multiple projects simultaneously.
- Proficient in computer literacy
- Experience with Salesforce is a plus.

**Why You Should Work for Us (UK Benefits)**
- **33 days holidays including public holidays.
- Cycle to Work Scheme
- Life Assurance up to 4x salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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