Marine Technical Services Coordinator

4 weeks ago

Birkenhead, United Kingdom Survitec Group Limited Full time

**Vacancy Title: Marine Technical Services Coordinator**

**Vacancy Location: Dartford, Kent or Birkenhead, Merseyside**

**Engagement Type: Permanent, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

**Your New Role**

Are you a technically minded individual that understands the safety needs of vessels and an excellent communicator, passionate and committed to delivering great customer service? Are you flexible and adaptable to change within a dynamic business? Great news Survitec now have the perfect role for you as our new Marine Technical Services Coordinator at our Dartford office

Reporting into Customer Service Manager in our Marine Division. You will flaunt our culture of customer satisfaction through the end-to-end customer process globally via orders, inquiries, and complaints. You will maintain and engage ongoing relationships with selected customers and sales staff.

You will use your marine industry knowledge to liaise regarding availability of our products and services and sales territories to provide a key communications link to the customer. Using your skills and experience you will be able to analyse and judge the sensitivity to our customer needs in each situation.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:
**Provide advanced product and service information and responds to complex customer questions about those products and services

Record and process orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required

Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints

Responds to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required

Schedules follow-up actions and enter relevant information into the system contact to create a call plan

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- Minimum of 1 years’ experience either within a Marine setting or within a technical role managing ERP systems
- Must have strong problem-solving skills
- Excellent Customer Service experience
- Proficient in Microsoft Office
- ERP and IFS system experience

**Why work for us**
- **33 days holidays including public holidays
- Cycle to Work Scheme
- Free Car Parking
- Life Assurance up to 4x salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Free and confidential service provided by Health Assured
- Workplace Reward & Recognition scheme

**How to Apply**

**If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In.**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee mentoring programme
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

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