Service Coordinator

5 months ago

Birkenhead, United Kingdom Envea Global Full time

The purpose of the role is to provide service contract co-ordination for a designated region of Envea and support for other regions as and when required. You will also provide customer service, account management and assist with technical support for our product range to any new and existing customers. You will work closely with the field service engineers and other departments within the business.

**Responsibilities**:

- Working closely with other departments within the company and our external customer base, the Service Coordinator will pro-actively serve as a single point of contact for all service works and / or service enquiries (service contracts, service repairs, service parts, ad hoc visits inter-departmental communications etc.)
- On a daily basis, co-ordinate service enquiries / breakdowns, callouts, and in-house repairs from initial customer / engineer contact to quotation stage, project, order placement and ensure all required documentation is processed and arrange scheduling through our service dedicated software / CRM.
- Manage all related customer service issues and ensure all customer communications, risk assessments and method statements, engineer job sheets and service-related documentation is provided, recorded and traceable on the service software and CRM system.
- Ensure all service contract customers receive a service master pack containing SLA, escalation information and any other important documentation at service contract renewal stage.
- Co-ordinate the movement and scheduling of test equipment for on-site legislative driven works and maintain up to date service and calibration of said equipment.
- Maintain existing business by continually developing the relationship with our customer base and by resolving any matters raised in a timely and professional manner.
- Working with the field service team, ensure that the scheduling, parts requirements, and communications meet customer and company expectations by managing overdue work escalations, last minute part requests for scheduled services and highlighting potential site issues.
- Co-ordinate external subcontractor scheduling (upon request) as and when required.
- Manage interactions with suppliers in relation to warranty replacements / service repair of customer equipment.

**Profile**:

- Experience within an Internal Service environment and ideally within a technical service area
- Good Microsoft Office skills & IT literate
- Experience with Sage would be preferable

This role is based at the Envea office in Tranmere, Wirral.

ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software.

Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.

A true flagship of French industry and a pioneer in technology, ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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