Service Coordinator

3 weeks ago


Birkenhead, United Kingdom Envea Global Full time

The purpose of the role is to provide service contract co-ordination for a designated region of Envea and support for other regions as and when required. You will also provide customer service, account management and assist with technical support for our product range to any new and existing customers. You will work closely with the field service engineers and other departments within the business.

**Responsibilities**:

- Working closely with other departments within the company and our external customer base, the Service Coordinator will pro-actively serve as a single point of contact for all service works and / or service enquiries (service contracts, service repairs, service parts, ad hoc visits inter-departmental communications etc.)
- On a daily basis, co-ordinate service enquiries / breakdowns, callouts, and in-house repairs from initial customer / engineer contact to quotation stage, project, order placement and ensure all required documentation is processed and arrange scheduling through our service dedicated software / CRM.
- Manage all related customer service issues and ensure all customer communications, risk assessments and method statements, engineer job sheets and service-related documentation is provided, recorded and traceable on the service software and CRM system.
- Ensure all service contract customers receive a service master pack containing SLA, escalation information and any other important documentation at service contract renewal stage.
- Co-ordinate the movement and scheduling of test equipment for on-site legislative driven works and maintain up to date service and calibration of said equipment.
- Maintain existing business by continually developing the relationship with our customer base and by resolving any matters raised in a timely and professional manner.
- Working with the field service team, ensure that the scheduling, parts requirements, and communications meet customer and company expectations by managing overdue work escalations, last minute part requests for scheduled services and highlighting potential site issues.
- Co-ordinate external subcontractor scheduling (upon request) as and when required.
- Manage interactions with suppliers in relation to warranty replacements / service repair of customer equipment.

**Profile**:

- Experience within an Internal Service environment and ideally within a technical service area
- Good Microsoft Office skills & IT literate
- Experience with Sage would be preferable

This role is based at the Envea office in Tranmere, Wirral.

ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software.

Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.

A true flagship of French industry and a pioneer in technology, ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person


  • Service Coordinator

    4 weeks ago


    Birkenhead, United Kingdom Russell Taylor Group Ltd Full time

    **Do you have experience working as a service coordinator?** **Are you looking for an exciting new challenge?** **Then this may be a great opportunity for you!** **What will you be doing?** - Coordinate communication with customers, suppliers, and engineers. - Manage job processes from start to finish, including invoicing. - Ensure timely completion of...

  • Service Coordinator

    7 days ago


    Birkenhead, United Kingdom Russell Taylor Group Ltd Full time

    _**Our client is a leading UK provider of refrigeration, air conditioning, and electrical/mechanical services. Based in the heart of Birkenhead, you'll become part of a team that values a family-like atmosphere.**_ **What you'll do** - You'll be the primary point of contact for communication with customers, suppliers, engineers, and enquirers. - Manage...

  • Service Coordinator

    7 days ago


    Birkenhead, United Kingdom Russell Taylor Group Ltd Full time

    _**Our client is a leading UK provider of refrigeration, air conditioning, and electrical/mechanical services. Based in the heart of Birkenhead, you'll become part of a team that values a family-like atmosphere.**_ **What you'll do** - You'll be the primary point of contact for communication with customers, suppliers, engineers, and enquirers. - Manage...


  • Birkenhead, United Kingdom Survitec Group Limited Full time

    **Vacancy Title: Customer Service Coordinator** **Vacancy Location: Birkenhead, Wirral** **Engagement Type: Permanent, Full Time** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...


  • Birkenhead, United Kingdom AWD online Full time

    **Customer Service Administrator and Coordinator** who has previous customer services experience with excellent administrative, communication and organisational skills is required by a well-established Manufacturing Company based in Birkenhead,Wirral, Merseyside, North West England. **TRAINING PROVIDED** **SALARY**:£19,000 - £22,000 per annum +...


  • Birkenhead, United Kingdom Survitec Group Limited Full time

    **Vacancy Title: Marine Technical Services Coordinator** **Vacancy Location: Dartford, Kent or Birkenhead, Merseyside** **Engagement Type: Permanent, Full Time** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design,...


  • Birkenhead, Wirral, United Kingdom Survitec Group Limited Full time

    Vacancy Title: Marine Technical Services CoordinatorVacancy Location: Dartford, Kent or Birkenhead, MerseysideEngagement Type: Permanent, Full TimeYour CompanySurvitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of...


  • Birkenhead, United Kingdom Healthier West Wirral Primary Care Network Full time

    **KEY RESPONSIBILITIES**: To have a thorough knowledge of all PCN policies and procedures. To work in accordance of written protocols. Provide administrative support for management and clinical staff. being first point of contact for matters relating to Patient bookings. planning and organising call and recall of patient proactive care appointments. Setting...


  • Birkenhead, United Kingdom Equals One Full time

    Customer Service CoordinatorSalary £22,550 dependent on skills and experience + pension schemeFull Time – 9 am to 5pm Monday to FridayBirkenhead CH41 1BP – office based – free on-site parkingDescriptionWe are looking for somebody to join us as part of our planning department. Our planning team is based at our head office on the Wirral and are busier...


  • Birkenhead, United Kingdom Equals One Full time

    Customer Service CoordinatorSalary £22,550 dependent on skills and experience + pension schemeFull Time – 9 am to 5pm Monday to FridayBirkenhead CH41 1BP – office based – free on-site parkingDescriptionWe are looking for somebody to join us as part of our planning department. Our planning team is based at our head office on the Wirral and are busier...


  • Birkenhead, United Kingdom Equals One Full time

    Customer Service CoordinatorSalary £22,550 dependent on skills and experience + pension schemeFull Time – 9 am to 5pm Monday to FridayBirkenhead CH41 1BP – office based – free on-site parkingDescriptionWe are looking for somebody to join us as part of our planning department. Our planning team is based at our head office on the Wirral and are busier...


  • Birkenhead, United Kingdom Equals One Full time

    Customer Service CoordinatorSalary £22,550 dependent on skills and experience + pension schemeFull Time – 9 am to 5pm Monday to FridayBirkenhead CH41 1BP – office based – free on-site parkingDescriptionWe are looking for somebody to join us as part of our planning department. Our planning team is based at our head office on the Wirral and are busier...

  • Property Coordinator

    2 weeks ago


    Birkenhead, United Kingdom Connells Group HQ Full time

    Job DescriptionWe’re looking for a passionate CorporateProperty Coordinator to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our Property Coordinator, you will provide property management and tenancy administration support services to branches, landlords and tenants.What’s in it for...


  • Birkenhead, United Kingdom Adele Carr Recruitment Full time

    A fantastic opportunity for a scheduling coordinator to join a well-established forward thinking company who take great pride in looking after their people. You will be rewarded with a salary up to £23k + the following: - Private Health Insurance - Extra days holiday for your Birthday - Early finish on Friday's - Company pension - Opportunity to develop...

  • Workplace Coordinator

    4 weeks ago


    Birkenhead, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...


  • Birkenhead, United Kingdom SPRINGCARE LTD Full time

    **Park House - 30-40 hours per week Activities Coordinator** Here at Springcare, we have two wonderful opportunities for kind and compassionate **Activities Coordinator's** to be a part of our family at **Park House** in Prenton, where you will have a passion for creating a stimulating environment for our residents. **There are two roles available - part...


  • Birkenhead, Wirral, United Kingdom Adele Carr Recruitment Full time

    A fantastic opportunity for a scheduling coordinator to join a well-established forward thinking company who take great pride in looking after their people.You will be rewarded with a salary up to £23k + the following:Private Health Insurance Extra days holiday for your Birthday Early finish on Friday's Company pension Opportunity to develop skills &...


  • Birkenhead, Wirral, United Kingdom Connells Group HQ Full time £20,500

    Job Description We're looking for a passionate Corporate Property Coordinator to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our Property Coordinator, you will provide property management and tenancy administration support services to branches, landlords and tenants. What's in it for you...

  • Care Coordinator

    4 days ago


    Birkenhead, United Kingdom Aceso Healthcare Recruitment Ltd Full time

    _**Aceso are currently recruiting for a Care Coordinator **_ **Duties**: - Coordinate and manage care for patients, ensuring they receive appropriate medical services and resources - Serve as a liaison between patients, healthcare providers, and insurance companies - Schedule appointments and follow-up visits for patients - Assist with insurance...

  • Care Coordinator

    2 weeks ago


    Birkenhead, Wirral, United Kingdom Haven Care Wirral Limited Full time

    We are seeking a Care Coordinator with experience in the domiciliary sector to help continue to develop a bespoke Community Care/ Support Service across the Wirral area. The Care Coordinator provides and coordinates individualised care and resources to clients so that they may continue to receive care within their own homes and within the community. The role...