Platform Administrator

4 days ago

Witham, United Kingdom Aegon Full time

People are living longer than ever before, and we’re excited by the opportunities this brings. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’rehere for everyone who wants to make the most of their time on the planet and leave it a little better than they found it - however grand or humble their ambitions. Working at Aegon, you’ll play an important part in helping achieve this. We have three behaviorsthat are central to how we operate as a team and a business: we step up, we tune in and we’re a force for good.

**The Team**

We have an exciting opportunity for a Platform Administrator to join our Front Office Inbound Telephony team. We have permanent and fixed term contracts available.

**The Role**

We continue to experience excellent growth and success with our award winning Platform. The continued expansion offers the opportunity for more people to be part of Aegon’s exciting Platform Administration operation.

Our customer strategy is to deliver (where possible) an online, automated service for our Clients, members and their representatives to provide a world class member journey that delights our customers whilst being supported by robust and compliant processesthat have low operating costs and encourage members to self-service.

**Key responsibilities**
- A strong background in customer service
- Previous experience of working in customer services, a helpdesk environment or financial services
- Strong responsibility and ownership to ensure our customer requests are met in full
- Excellent verbal and written communication skills and ability to influence stakeholders
- Awareness of the risks associated within the Financial Services Industry
- The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience
- Good teamwork and recognising opportunities to build key relationships within the organisation
- A flexible approach
- Attention to detail
- Resilience in challenging situations

**Skills**
- Previous experience of working in a Pensions or Platform environment
- An understanding of Client Money Rules and SOX requirements
- Knowledge of Microsoft and customer technology solutions

**How we look after you**

Outside of a competitive starting salary of £22,160, working with us comes with a range of benefits that you can access from day one, including:

- Non-contributary pension between 8-12% dependant on age
- Life assurance cover
- Private medical cover and health assessments
- Access to Peppy
- a digital health app for employees of all genders with a range of support covering areas such as general health, menopause, fertility, baby etc
- Critical Illness cover
- A suite of enhanced parental leave policies to support you in the moments that matter
- Holiday trading
- Private GP appointments with Doctor at Hand
- Cycle2Work scheme
- 2 paid days per year for charitable volunteering
- Employee wellbeing is key to our culture. We offer a range of online classes to support this, including yoga and meditation

We champion a collaborative, supportive working environment where you’ll have the opportunity to develop yourself and your career in a way that works for you. Our reward programmes encourage peer-to-peer recognition, and we offer a discretionary annual bonusdependent on company and individual performance.

**How we look after the community and the environment**

Aegon supports local causes that align with our purpose and ambitions. Our goal is to serve and strengthen the communities where we do business and create a better quality of life for everyone. Our employees are encouraged to support charities they feelpassionate about and are offered volunteering days.

Responsible investment is a key element of Aegon’s company-wide approach to sustainability. Aegon is committed to Environmental, Social and Governance (ESG) investing, we have over 30 years' experience managing responsible investments? and offer over 200responsible investment options across our platforms.

**Flexible working**

We’re transitioning to our new normal and we’re welcoming everyone back to working in new, collaborative, and exciting ways. We’ve adopted a hybrid environment of remote and office working, so it’s important that you live within a commutable distance toour offices.

We know that people have busy lives and commitments outside of work, so we offer flexible work arrangements where possible to support our employees.

**We’re an equal opportunities employer**

As an international and multicultural business, we celebrate a range of festive days to support the rich diversity of our employees. Our Chief Marketing Officer leads our own LGBTQ+ community group, and we proudly sponsor Pride events across the UK.

We also work with key partners like Black Professionals Scotland to support our commitment to equal opportunities in the workplace.

**Who we’re made up of**

We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued - so we’re looking for like-minded people to join us.

**What you need to know**

We’ll need you to confirm you have the right to work in the UK. If we offer you the job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactoryreferences.

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