Platform Recs and Controls Administrator

1 week ago

Witham, United Kingdom Aegon Full time

Job Description Summary

People are living longer than ever before, and we’re excited by the opportunities this brings. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it - however grand or humble their ambitions. Working at Aegon, you’ll play an important part in helping achieve this. We have three behaviors that are central to how we operate as a team and a business: we step up, we tune in and we’re a force for good.

**Job Description**:
The Role

The role will be within the Investment Admin area and this specific role will be in the Money Processing & Reporting (MPR) team. To deliver in this role, the job holder must have a good knowledge of payment processes within a platform operation’s, including the technology, the tax wrappers and the associated regulations and must have a flexible, can-do approach, taking full responsibility for each customer transaction. Investment Admin operate a daily clear to zero policy, requiring flexibility and commitment from each team member, offering opportunities to work across all teams within Investment Admin.

Key responsibilities
- Responsibility for running and maintaining core team processes, including daily cash payments, payment issue investigation, cash, and Tax reporting, manage corporate funding process, consistencies against procedures, process checking and error control.
- Process management of exceptions arising from payment/reporting, this is typically, the result of processing failures that require investigation and a solution outside the standard model.
- Take responsibility for own development and work towards completing capability matrix measures and actively seek to build a full working knowledge of all end to end processes of the area. Also work towards IOC qualifications if appropriate.
- Work of colleague’s quality assured to ensure that errors are minimised, and the customer receives the best quality service. As required and determined by the knowledge and experience of the job holder, support the development of Investment Admin colleagues by providing structured coaching and mentoring support for less experienced team members to ensure their training experience is enhanced and knowledge is shared across Investment Admin.
- Responsible for recommending changes to procedures, process and technology and participating in their implementation to improve the customer experience, reduce risk and maximise efficiency.
- Keep up to date with the rapid changes to the Platform proposition, regulations, and AEGON’s strategic direction.

**Skills**:

- Attention to detail
- Responsibility and ownership
- Ability to manage multiple processes whilst adhering to procedures
- Resilience and flexibility, remaining calm and patient in challenging situations
- Collaborates with others in the team and department to deliver the required outcome for the customer and business

Knowledge
- An understanding of the principles of Client Money regulations and the rules applicable to a platform environment is desirable
- Good understanding of the Financial Services industry and the platform market in particular
- Knowledge of platform investments
- A strong grasp of banking processes, types of payments, processing times and associated regulations
- Understanding of Tax processes within a platform environment

How we look after you

Outside of a competitive salary, working with us comes with a range of benefits that you can access from day one, including:

- Non-contributory pension between 8-12% dependent on age
- Life assurance cover
- Private medical cover and health assessments
- Access to
- Peppy
- a digital health app that supports employees with men and women’s health, menopause, fertility and baby support
- Critical Illness cover
- Enhanced maternity, paternity and parental pay packages to support you in the moments that matter
- Holiday trading
- Private GP appointments with Doctor at Hand
- Cycle2Work scheme
- 2 paid days per year for charitable volunteering
- Employee wellbeing is key to our culture. We offer a range of online classes to support this, including yoga and meditation

We champion a collaborative, supportive working environment where you’ll have the opportunity to develop yourself and your career in a way that works for you. Our reward programmes encourage peer-to-peer recognition, and we offer a discretionary annual bonus dependent on company and individual performance.

Flexible working

We’re transitioning to our new normal and we’re welcoming everyone back to working in new, collaborative, and exciting ways. We’ve adopted a hybrid environment of remote and office working, so it’s important that you live within a commutable distance to our offices.

We know that people have busy lives and commitmen

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