Service Advisor

3 months ago


Ipswich, United Kingdom Donalds Kia Ipswich Full time

Donalds Kia Ipswich are looking for a Service Advisor/Product Genius to join our team. This is a fantastic opportunity to work with the very exciting progressive brand.

The successful applicant will have at previous retail experience, have exceptional communication skills and be well organised. Reporting to the Service Manager, you will:

- Be booking in service, maintenance and MOT work and obtaining sales leads
- Greeting customers visiting the dealership for aftersales work and meeting their expectations for quality of customer service that you would expect.
- Comply with manufacturer standards to help the dealership and department meet required KPI’s, and targets
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Be proactive of opportunities to upsell.

As your employer, The Donalds Group can offer:

- Staff discount on all marques within the wider group (Mazda, Volvo, Kia, MG, BMW, Mini, Harley-Davidson)
- Matched pension contribution
- Accredited training with Kia

Very attractive commission package with OTE £30k+

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- service advisor: 1 year (required)

Work Location: In person


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