Helpdesk Operator

3 weeks ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

**Helpdesk Operator**

Salary* £20,500 per annum*

Location* Glasgow Head Office*

Shift Pattern* Days

*
- This is a _permanent_, _vacancy_ that will close _in a month_ at 23:59 GMT_._

**The Vacancy**

**Job Purpose**:
The Asda Helpdesk are a busy, reactive facilities management helpdesk, taking and making business to business calls. Liaising with colleagues, engineers, contractors, and stakeholders, to ensure the smooth management of jobs and incidents logged within the helpdesk. Excellent comprehensive, supported training provided.

*
Key Responsibilities: *
- Professional and consistent first line facilities management support
- Answering inbound calls from customers, contractors, and engineers
- Making outbound calls to our customers, contractors, and engineers
- Manage reactive call outs for customers
- Logging Jobs and Incidents for the customer
- Communicate fluently and confidently

*
Skills & Experience Required: *
**Experience**:
Do you have transferrable skills from a previous customer services background?
If you know what it’s like to give good customer service, to go above and beyond, to be a team player, to take pride in your work and have a desire to succeed, this is a great opportunity for you.
Essential requirements:

- Previous Helpdesk Experience would be advantageous.
- Excellent verbal and written communication skills
- Accuracy and attention to detail is essential
- Ability to multi-task
- General admin and data entry - computer literacy is essential.

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

**About City**

**Our Benefits**

**Pension Scheme**

**Childcare Vouchers**

**Cycle to Work Scheme**

**Salary**: £20,500.00 per year

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