Casework and Correspondence Officer

3 weeks ago


London, United Kingdom Ealing Council Full time

Job description

This role is part of a team operating at the heart of the Council.

The role will provide effective, high-quality support to the Leader of the council, in particular with managing resident enquiries (casework) directed to the Leader.

This role will work closely with other members of the Cabinet Office team and teams across the council to help us provide a high-quality, timely service to residents.

You will also engage with external stakeholders, including residents and community groups, so strong communication skills are essential.

**About you**

You will be committed to improving outcomes for Ealing residents and communities, have excellent written and verbal communications skills, and be willing and able to build strong working relationships with a broad range of stakeholders.

You will have experience working with people in difficult circumstances, and of handling casework and customer enquiries.

You will be comfortable working independently, triaging enquiries and spotting trends and emerging issues.

You will ideally have experience working in local government or if not demonstrate an understanding of its functions and the issues affecting it.

You don’t need to be a specialist in any particular area, but some knowledge of social housing and/or the welfare benefits system would be useful.


  • Correspondence

    6 days ago


    London, United Kingdom Mayor’s Office for Policing and Crime (MOPAC) Full time

    Working closely and hosted within MOPAC the London Violence Reduction Unit (VRU) is focused on preventing and reducing violence through early intervention and prevention. It is a high-profile Unit and a top priority reporting directly to the Mayor. The VRU use their expertise to work in partnership with communities, councils, the NHS, public health, the...


  • London, United Kingdom University College London Full time

    **Ref Number** B01-03463 **Professional Expertise** HR and Wellbeing **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £39,508 - £47,355 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing Date** 14-Jul-2023 **About...


  • London, United Kingdom University College London Full time

    **Ref Number** B01-03463 **Professional Expertise** HR and Wellbeing **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £39,508 - £47,355 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing Date** 21-Jul-2023 **About...

  • Aoj Caseworker

    4 weeks ago


    London, United Kingdom City of London Police Full time

    **ADVERT TEMPLATE** **Post Title**:AOJ caseworker x 2 **Type of contract**:Substantive, full time **Rank/Grade**:Staff Grade C **Directorate/Department: Specialist Operations / AOJ** **Statement of expectation for the role**: N/A **Vetting level required: (if unclear, please speak to the HR Services Team)**: SC/MV **Location: Administration of Justice...


  • London, United Kingdom The Conservative Party, CCHQ Full time

    An exciting opportunity has arisen for a proactive team player to join the Office of the Conservative Party Chairman. We are looking for someone who may have recently graduated or is looking to start a career working in a fast-paced political office, supporting the Chairman and his core team. Your responsibilities: You will work with both Ministers and...

  • Host Casework Officer

    4 weeks ago


    London, United Kingdom Colbern Limited Full time

    472091-4928-23334 8.12 HOST Casework Officer Tower Hamlets Contract £20.29 per hour PAYE Our client is looking for an experienced HOST Casework Officer. The recruitment for a Visiting Officer in our homeless service is essential to strengthen our outreach efforts and enhance support for individuals experiencing homelessness. As a Visiting Officer, the...


  • London, United Kingdom OFGEM Full time

    **Details**: **Reference number**: - 270408**Salary**: - £23,450 - £32,320- London: £ 25,750 - £32,320 / Glasgow or Cardiff: £23,450 - £29,381**Job grade**: - Executive Officer- level 1B**Contract type**: - Fixed Term**Length of employment**: - 6 months**Business area**: - OFGEM - Communications**Type of role**: - Communications /...


  • London, United Kingdom Colbern Limited Full time

    936061-9679-2450 23.2 Complaints and Correspondence Officer Lewisham Contract £19.05 per hour Our client is looking for an experienced Complaints and Correspondence Officer Six month fixed term contract. Must be able to work form the office at least 2 days per week. - To produce information pertaining to the services offered by Housing Services - To...


  • London, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 342380**Salary**: - £37,174 - £40,403- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- MoJ Grade HEO**Contract type**: - Permanent**Type of role**: - Legal Services**Working pattern**: - Full-time**Number of jobs available**: -...


  • London, United Kingdom Malik and Malik Solicitors Full time

    We are seeking to recruit an immigration caseworker for our busy and friendly firm of solicitors in North West London, which has been under the directorship of Mrs Safeena J Khan since 2018. The role of immigration caseworker in our office will require a minimum of two years’ experience. Please ensure that you meet this requirement before replying. The...


  • London, United Kingdom Ministry of Justice Full time

    **Caseworker, Judicial Conduct Investigations Office, Judicial Office - 78942** **£31,169 - £32,760** **London**: **Position**: Caseworker, Judicial Conduct Investigations Office **Location**: Royal Courts of Justice, London **Band**: EO (Band D) **Contract Type**: Permanent **Background** The Judicial Conduct Investigations Office (JCIO) is part of...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints & Correspondence Officer** **Lewisham - Hyrbid** **£23 Per Hour **Job Role** To produce information pertaining to the services offered by Housing Services. To deliver an effective and responsive 'communications, enquiries and complaints' service to all customers for the whole of Group. To provide management and monitoring of the processing...

  • Host Casework Officer

    4 weeks ago


    London, United Kingdom Novax Recruitment Ltd Full time

    **HOST Casework Officer** **Tower Hamlets** **£24 P/H (Umbrella)** As a Visiting Officer, the primary responsibility will be to engage directly with individuals in need, conducting visits to various locations to assess their circumstances to establish homelessness. Where appropriate the officer will negotiate with the excluder to allow the applicant stay...


  • London, United Kingdom HM Treasury Full time

    **Details**: **Reference number**: - 349555**Salary**: - £26,770 - £34,180- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- Range C**Contract type**: - Permanent**Business area**: - HMT - Corporate Centre Group**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...


  • Wembley, Greater London, United Kingdom Essential Employment Full time

    Casework Support Officer needed in Wembley The rate is £18.66ph PAYE This is a temporary role The reference number is: 5248155 The successful candidate will work within defined guidelines to assist in the delivery of a high quality complaints and casework service to customers, Members and Council Officers. They will be acting as the first point of...


  • London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Homeless casework and performance Manager on a 3 months contract with the possibility of further extension. Purpose of the Job To act as a designated lead within the Project and Change team by developing and working on the project management of service improvements in...

  • Caseworker

    4 weeks ago


    London, United Kingdom Legal Remedy Centre C.I.C. Full time

    **Position**:Caseworker **Location**: London We are a dynamic and inclusive legal firm with offices in London and Manchester. We are currently expanding our team and are in search of an exceptional Family Law Caseworker to join us. This role presents a unique opportunity for career growth within our thriving family law and legal aid division. The position...


  • London, United Kingdom Prospectus Full time

    Our client, a leading London university, is looking to recruit a full time (35 hours per week) Student Casework Administrator, which is looking to be for approximately 4-6 months on a temporary basis. This post will be hybrid working with a minimum of two days onsite, and the remainder days remote. In order to be considered for this post, you will have...


  • London, United Kingdom Ministry of Justice Full time

    Salary 1 - £37,174. - £40,403 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - London City/Town 1 - London Building/Site 1 - TAYLOR HOUSE AIT LONDON, EC1R 4QU Grade 1 - HEO Organisation Grade for MoJ 1 - HEO Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 - Legal Services Job description...

  • Lettings Officer

    7 days ago


    London, United Kingdom Akton Recruitment Full time

    **Lettings Officer** **Woolwich** **£20.50 Per Hour **I am recruiting for a local authority who is looking for someone to be responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required. **Main Duties**: To be...