Junior - Software Customer Support Agent (Hybrid)

7 months ago

Sevenoaks, United Kingdom Software Works for You Ltd Full time

**Junior - Software Customer Support Agent - Hybrid Working**

We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers.

Our software provides customers with a smooth, simple, and straightforward digital experience for scheduling, legal certificates, service reminders, quotes, invoices, estimates, and more.

**_
If you love talking to customers and helping them while going deep on APIs, databases, crash reports, and much more, then this role is made for you._**

When you choose to work with us, we promise that your career will transform. Our motto is to improve by 1% every day, and you will receive ample training opportunities.

**This position is for you if you are**:

- ** Articulate and professional.** Highly accountable, you know great relationships with team members are built on integrity and authenticity.
- ** Self-motivated, curious, responsive, and results-driven.** We call this “Batteries-Included.”
- ** Have a Growth Mindset**: You are constantly learning, growing, and setting bigger goals. You are courageous and create value first before expecting opportunity.
- ** Have a Hunter Mentality**:You are persuasive, adaptable, and solution-focused.
- ** A collaborative team player.** You value others’ talents and seek out their ideas to achieve exponential results.
- ** Passionate about all things systems** to help the company continue to achieve our 10x goals.

**What you will be doing**:

- Investigate and document issues using our internal support tools (APIs logs, app databases, crash reports as well as customer feedback).
- Translate customer feedback into actionable steps for our technical team.
- Providing online demonstrations and training to new and existing customers.
- Rapidly adapt to new technologies and understand our software.
- Expand your knowledge with one-off and ongoing projects.

**Job Requirements**:

- Enjoying talking and helping customers/phone skills.
- Keen interest in software technologies.
- Sharp observation and investigation/diagnosis skills.
- Excellent communication skills (written and verbal).
- Extreme ownership of tasks / completing what you start.
- Exceptional attention to detail.
- Strive for continuous improvement and learning.
- High energy and a great attitude.
- A can-do attitude and natural ability to adapt to a dynamic environment.
- All around, someone who has the drive and determination to do great things.

**Role Info**:

- Software Customer Support Agent
- Leading Industry SaaS Tool.
- Location: 2 minutes walk from Sevenoaks train station. (30 minutes from London Bridge, Charing Cross, and Waterloo).
- Hybrid working with three days in the office and two from home.
- Culture: Great Team Vibe - We Get Stuff Done.
- Pedigree: Serial Entrepreneurial Founding Team.

**Why join us**:
We are a SaaS company that develops software for Android, IOS, and the Web, enabling companies to work faster, better, and more efficiently.

Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.

We focus on personal growth and give enough space for team members to gain more responsibility as they grow.

**You may have worked or have experience in the following capacities**:
SaaS Support, Software Support, Technical Customer Support, Software Tester, Software QA, Graduate Developer, Games Developer, Intern Developer, "Bedroom" Developer, Computer Science Graduate, and Computer Science Hobbyist.

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