Software Customer Support Agent

4 days ago

Sevenoaks, United Kingdom Software Works for You Ltd Full time

Graduate/Junior/Trainee, IT/Software/Technical Customer Support Agent - Industry-Leading SaaS/App - Hybrid Working
- Are you a graduate or a Technical Customer Support Agent ready to make a difference in the lives of others?
We are the UK’s market leaders providing software (SaaS) to Heating Companies and are developing cutting edge software that is very dynamic and highly customizable to meet the demands of our customers.
- We are driving change in a typically paper-heavy and non-techy industry. We help the heating and plumbing companies save time and money while enhancing consumer experience via our apps so they can spend more time 'on the job'.
- Our software provides customers with a smooth, simple, and clear digital experience for all things legal certificates, service reminders, quotes, estimates, invoices and more.
If you love the fact that your work will be used daily in the field, If you’re a person who is driven by customer happiness and success, then this role is made for you.
- This role will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn and make a difference.
- Be part of our ongoing success and get excited when using your skills to help our customers escape the drudgery of paperwork via clean, polished workflows and automation.

**Role Info**:

- Customer Support Agent
- Leading Industry SaaS Tool
- Location: The role is based in Sevenoaks/Kent. 2 min walk from the Sevenoaks station.
- Sevenoaks is 30 minutes from London Bridge, Charging Cross and Waterloo via Train.
- Located at the corner of M25, if driving (free parking available).
- Hybrid working with 3 days in the office and two days from home.
- Salary : £22,000 - £25,000, Plus Benefits
- Culture: Relaxed, Great Team Vibe and We Get Stuff Done
- Pedigree: Serial Entrepreneurial Founding Team

**We require a full-time Customer Support Agent to work with the team to support our users**:

- Are you good on the phone and enjoy helping people?
- Are you curious and have a can-do attitude?
- Are you an individual who has high attention to detail and has analytical/mathematical thinking?
- Are you a problem solver?
- Do you have extreme ownership? Do you finish what you start?
- Can you explain and write things precisely?
- Can you be the bridge between non-techy customers and developers?
- Do you love learning?
- Do you love software development?
- If yes, then read on

**What you will be doing**:

- As a member of the Customer Support Team, you will be responsible for:

- Investigation and document issues using internal support tools. (API’s logs, app databases, crash reports as well as customer feedback)
- You will need to learn a large number of different technologies, the business logic and the design of our own software quickly.
- You will need to be able to understand what a non-technical customer is trying to explain and translate it to the technical team.
- You will be given blocks of time for support, investigation and any projects that you are responsible for.

**Job Requirements**:

- Software support experience is not essential but ideal
- Enjoying talking and helping customers/phone skills
- Excellent communication skills (written and verbal)
- Extreme ownership of tasks / completing what you start
- Exceptional attention to detail
- Good observation and detailed investigating/diagnosis skills
- Analytical thinking/problem solving
- Must be comfortable with using a variety of software technologies
- Strive for continuous improvement and learning
- High energy and a great attitude
- A can-do attitude and natural ability to adapt to a dynamic environment
- All around, someone who has the drive and determination to do great things.

**Why join us**:

- We are a SaaS company that develops software for Android, IOS and Web-enabling companies to work faster, better, and more efficiently.
- Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.
- We focus on personal growth and training - as part of the role you will develop a wide range of skills.
- You may have worked or have experience in the following capacities:

- SaaS Support, Software Support, Technical Customer Support, Software Tester, Software QA, Graduate Developer, Games Developer, Intern Developer, "Bedroom" Developer, Computer Science Graduate, Computer Science Hobbyist.

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