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Customer Services Administrator

4 months ago

Wantage, United Kingdom Global CTS Ltd Full time

**Customer Service Administrator**
**Wantage (car driver essential)**
**£22,000 - £24,000
8am to 5pm - office based with element of flexible working as you'll have your own laptop**
Global CTS are working with an SME based in rural Wantage looking for a Customer Service Administrator to join their growing sociable team. The Customer Service Administrator is a support role, working within a team. It generally involves administration work,including data entry onto our system as it’s received, carrying out basic checks, following up with customers on the phone, and assisting with project work where required. This opportunity would be ideal for someone looking to start a career within an officethat has good IT skills, giving you the chance to develop your skills over time in order to work more independently and take on more responsibility.

**Responsibilities**:

- Dealing with customer queries and requests
- Communicating with customers to obtain information
- Assisting the team by providing necessary information for contracts
- Checking billing for errors
- Sending invoices to customers to pay and ensuring invoices are paid within terms
- Liaising with suppliers to ensure payments are correctly allocated and debt positions are managed
- Resolving challenges and obtaining refunds/credits

**Skills and Experience**:

- Good IT skills including Microsoft Office Excel
- Have a mathematical and analytical mind - attention to detail skills
- Have excellent communication skills
- Be self-motivated and be able to work both alone and within a team
- Well-presented and professional

Global CTS Limited