Student Services Systems and Data Coordinator

4 weeks ago

Aberystwyth, United Kingdom Aberystwyth University Full time

Faculty/Department
- Student Services
- Salary Scale
- £38,205- £44,263 per annum (pro rata)
- Contract Type
- Fixed Term
- Full-time / Part-time
- Part-Time
- Weekly Hours
- 22.5
- Employment Visa
- Non-sponsorable
- Posted Date
- 01/02/2024
- Closing Date
- 15/02/2024
- Ref No
- 5347

The Role
What you’ll do
Who you are - Qualifications, Experience, Knowledge and Skills required
How to apply

**Benefits**:
Employment Visa

The Role

The Student Services Directorate at Aberystwyth University is made up of a range of professional services and practitioners who provide expert and specialist support to students and their supporters.

We are looking for an individual with experience of developing systems and analysing complex data who can help improve the student and practitioner experience through the establishment of effective student facing systems and expert data analysis and reporting. The postholder will play a vital role in shaping and influencing decision making and Departmental/Institutional strategy.

This is an exciting role and one which gives an opportunity for the postholder to play a key role in the development of the Student Services digital strategy and operations.

The postholder will play a key role in the following two areas:
**Systems development and integration** - The postholder will lead the continued enhancement and integration of student-facing systems within the Student Services Department. It is a strategic priority to consolidate our existing systems and to establish a model that ensures transparency for our students, and which improves and streamlines the practitioner experience. They will manage the day-to-day operations, supporting colleagues to get the best from the system and overseeing a process of continual improvement.

**Data Analysis** - the postholder will play a key role in developing our approach to understanding student engagement with our services (and at university) through the development of reports and processes which will influence working practices and support decision making in relation to resource allocation and departmental strategy. The postholder will also contribute to a national project, designed to establish a Country wide Mental Health University Liaison Service (MHULS)

We are looking for an innovative thinker and excellent problem solver, with great interpersonal skills, and the ability to build strong working relationships with key stakeholders across the department and University and with external partners. You must have demonstrable knowledge of CRM and other student/client facing systems.

Appointments are normally made within 4 - 8 weeks of the closing date.

What you’ll do

**Main Duties & Responsibilities**
- Lead on the implementation and deployment of all digital systems that are specific to Student Services operations using project management methodology and a high level of stakeholder engagement, including with external suppliers.
- Be the main point of contact for GTI/Target Connect through the design, implementation and delivery phase of the project, ensuring a smooth transition and positive and transparent engagement with all Student Services staff and other key stakeholders.
- Develop, manage and champion these systems working in close partnership with departments, IT staff and external supplier(s). Keeping abreast of developments within the HE sector and of any developments of the implemented systems’ best practice and technologies.
- Provide specialist advice to colleagues across the Student Services Department and wider university in relation to system specifications and organisational processes such that the department and university achieves the desired benefits of investing in each system, in relation to its strategic and operational objectives.
- Deliver training and guidance on the full range of systems functions to Student Services staff.
- Analyse client/student data and produce contextual, meaningful reporting which enables departmental/institutional analysis and decision making.
- Document and analyse current processes, as related to research, business and innovation within the University, and through working with stakeholders and modelling data, work on improving processes and integrate them with technology.
- To work in in accordance with General Data Protection Regulation (GDPR) requirements and AU Confidentiality and Data Protection policies
- To undertake health and safety duties and responsibilities appropriate to the post.
- To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
- To be committed to your own development and that of your staff through the effective use of the University’s Effective Contribution Scheme.
- Any other reasonable duties requested commensurate with the grade of this role.

Who you are - Qualifications, Experience, Knowledge and Skills required

**Essential**
- Educati

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