Registry Officer

Faculty/Department
- Academic Registry
- Salary Scale
- £25,742 - £28,759 per annum
- Contract Type
- Permanent
- Full-time / Part-time
- Full-Time
- Weekly Hours
- 36.5
- Employment Visa
- Non-sponsorable
- Posted Date
- 25/08/2023
- Closing Date
- 09/09/2023
- Ref No
- 4915

The Role
What you’ll do
Who you are - Qualifications, Experience, Knowledge and Skills required
How to apply

**Benefits**:
Employment Visa

The Role

The post-holder will play an active role in undertaking routine administrative activities within the Academic Registry administrative team based in the Faculty of Earth and Life Sciences and in providing excellent customer service to all stakeholders, including applicants, students, and staff. The post-holder will contribute to the regular adaptation and improvement of procedures, processes, systems, and service standards.

Appointments are normally made within 4 - 8 weeks of the closing date.

What you’ll do

Core responsibilities will include:

- Supervision of the day to day work of others at an operational level, in accordance with the allocation of duties by the line manager, and/or co-ordination of small projects which may involve supervising the work of the project team, monitoring results and providing feedback.
- Coordinating arrangements for and taking the minutes at committees (which may include Examination Boards) and/or working groups/meetings.
- Participation in relevant groups and networks, both internally and externally, to build effective working relationships as well as to pass on or receive information or data.
- Conducting correspondence with staff, students/applicants and others to relay information as well as routine updating of written materials, for example, departmental handbooks.
- Undertaking administrative tasks to meet objectives and deadlines, prioritising work independently and reprioritising in response to unforeseen events.
- Providing support for a range of events and activities which may include, but is not limited to, student registration and induction, Open and Applicant Visiting Days, examinations, panel hearings and student placements; this will involve working closely with a range of academic and professional service departments across the University and, on occasion, external individuals/organisations as necessary.
- Introducing others to standard information and procedures, for example, by explaining how the admissions process works to applicants or how a regulation applies to a student.
- Actively contributing to small projects relating to the respective area of work.
- Undertaking regular problem solving in order to resolve issues effectively.
- Undertaking research and analysis of routine data or information using established procedures, for example, analysing and providing a commentary upon internal survey results.
- Working to provide excellent services to customers as well as to improve and adapt, where appropriate, service standards.
- Continuous development and maintenance of appropriate knowledge, skills and expertise in order to fulfil the requirements of the role, in part through undertaking relevant professional training and development.
- Deputising for the line manager as appropriate.
- To undertake health and safety duties and responsibilities appropriate to the post.
- To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
- To be committed to your own development and that of your staff through the effective use of the University’s Effective Contribution Scheme.
- Any other reasonable duties requested commensurate with the grade of this role.

Who you are - Qualifications, Experience, Knowledge and Skills required

**Essential**
- Educated to A level (or equivalent) or have professional experience within a higher education environment.
- Experience of performing administrative tasks to a high standard.
- Demonstrable knowledge, experience and skills in one or more of the designated Registry specialisms at a level commensurate with the grade. These specialisms are quality assurance, academic partnerships, admissions, student records, and academic administration in support of faculties.
- Experience of working effectively within a team to achieve shared objectives and of engaging with colleagues at all levels of an organisation.
- Experience of providing excellent customer service and of contributing to the improvement of service standards.
- Knowledge and understanding of the higher education sector.
- Experience of contributing to the revising of established policies, processes and procedures.
- A well-developed knowledge of standard IT packages and the ability to adapt to using a range of end-user systems.
- Well-developed oral and written communication skills in order to be able to relay and interpret information that may be straightforward, or require explanation and interpretation, in order to help other