Customer Service Representative

3 months ago

Liverpool, United Kingdom Acorn Insurance Full time

**Job Title**: Customer Service Representative

**Location**: Formby with Hybrid working available

**Salary**: £22,050 to £25,625 OTE* including £2,000 performance related bonus per annum, once established within your role.

**Job Type**: Full time Permanent

**Working hours**: 37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9.00am and 17.30pm.

Flexible working and part time arrangements are also available, speak to us about your preferred working hours.

We are looking for Insurance Customer Service Representatives who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? Then this would be the role for you

**What you will be doing**:

- Assisting customers to make changes to customers insurance policies.
- Provide accurate information to customers about their insurance policy.
- Helping with customer queries over direct debit payments.
- Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices.
- Putting your training into practice to ensure that all FCA compliance procedures are always followed.
- Investigate and resolve customer complaints.
**We are looking for colleagues who are**:

- Friendly, approachable and enjoys helping people.
- Committed to supporting clients using effective communication techniques including asking questions and listening to client responses.
- Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solutions, first time.
- With in house coaching and buzz sessions keep their product and finance services knowledge up to date.
- Capable of achieving high standards of customer satisfaction.
- Organised and able to multitask in a fast-paced environment.
- Trustworthy and reliable.
- A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team.
- Previous customer service experience is desirable but not essential as full training will be provided.
**About Acorn Insurance**

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

**Why Acorn Insurance?**

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
*on selected sites

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