Customer Service Representative
6 months ago
Customer Service Representative
Who are we?
We are a wellness supplement brand based in the UK. We aim to help people be the very best version of themselves with our award winning products.
Job Purpose:
Customer Service Job Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address customer questions about new products, services, promotions or sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve experience
- Contributes to bottom lines sales by increasing customer satisfaction
Customer Service Skills and Qualifications:
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£25,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home
Schedule:
- Holidays
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service Representative - Liverpool
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