Demonstration Artist and Trainer, Emea

2 months ago

Reading, United Kingdom Ross Video Full time

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Demo Artist and Trainer is responsible for performing the commissioning of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above average knowledge on Ross Switchers, Servers, and Dashboard. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training, and ensuring that the system performs operationally as specified. This key individual works closely with our Sales and Services Team to ensure delivery of the Ross Superior Customer Experience.

**Who you report to**: Services Manager - EMEA

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:
**Provide effective**:

- Onsite / online training services.
- Onsite/ online customer demonstrations.
- Complete required documentation.
- Troubleshoot technical/systems issues at customer facilities.

Secondary activities
- Provide support to the implementation team, as required.
- Assist with set-up/demos and attend tradeshows as needed.
- Perform other related duties as required.

Demonstrations
- On-site, off-site, online/remote customer demonstrations and tradeshow events
- Ensures integrity of the demo experience and provides feedback and input re: areas for improvement
- Setup demo equipment, assists with set-up and prepares/tests gear prior to demos
- Reports back to the Sales and Marketing Product Management (MPM) groups regarding current industry trends and customer feedback
- Maintains above average knowledge base and skill set in the functionality and demonstration of Ross Video’s product lines and solutions, which include Production Switchers and Video Servers

Training
- Perform on-site, off-site, and online/remote customer training
- Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions
- Provide customer feedback to the MPM & TPM on product operation, features, and roadmap
- Actively participate in Ross’ user forums, lead key discussions, and assist Product users
- Specific product knowledge above average. Works to help support teammates technically or operationally
- Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
- Superior communication with customers and internally regarding processes, setting-up and understanding customer expectations, raising issues if any
- Proper etiquette when communicating with customers
- Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on customer facing projects. Raises unusual problems to Manager
- Pre-project coordination with customers, understanding and conveying full scope of work to the customer

**Who you are**:

- Good working knowledge of broadcast systems
- Superior customer skills, including excellent verbal and written communications
- Above average skills on Ross Video products, including Ross Carbonite switcher, Ross Servers, and Dashboard
- Knowledge of other languages is a definite bonus
- Well-organized, very detail oriented, positive, determined, and able to work on multiple projects simultaneously.
- Able to envision entire projects and look for problem areas High initiative, resourceful and well-developed analytical skills
- High Tolerance of Ambiguity
- Must be able to maintain healthy relationships with customers
- Must be able to work with a team as well as independently
- Ability to clearly communicate ideas to various audiences
- Ability to functio

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