Marketing Support Apprentice
2 weeks ago
Company Description
Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives.
Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.
We are looking for motivated, talented individuals to join our 1800 strong team. We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide.
Our people bring our brand to life, are at the heart of all we do and deliver the experience that our customers deserve.
You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.
**Job Description**:
Join a world-renowned brand with a culture of support and community
This role will be part of our fast-paced marketing department. You will be carrying out administrative support to all areas of the department, with a particular focus on the loyalty team.
The role will encompass all aspects of customer query handling, from loyalty programme, current campaigns, and promotions, to registration and the MyWorcester app.
- ** Handling installer queries - **through social media, installer mailbox and on the phone, ensuring continuously that installers are not waiting more than 24 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch.
- ** Handling sales team queries - **through mailbox, phone, MS TEAMS to ensure they have answers to all their requests when supporting the installers
- ** Excellent Service** - ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues.
- ** Supporting the wider team with data driven marketing campaigns** - continuously looking at data to see if there are any specific segments we can target or incentivise and implementing these throughout the year. As well as supporting in running national and local campaigns.
**Qualifications**:
The applicant should have the following competencies:
- Good communication skills, both written and verbal, with a proactive approach to sharing information.
- Ability to work well independently and as part of a team, supporting others to achieve a common goal.
- Excellent standards of literacy and numeracy, with the ability to proof read accurately.
- Strong organisational and planning skills, with high attention to detail.
- Flexible approach to work to meet varying workloads, pressures and deadlines.
- Focused on the customer and providing best-in-class support services.
- Innovative approach to problem solving, developing solutions to improve working methods, and ROI.
- Customer facing experience
Additional Information
- Working hours - 8am - 5pm (Monday - Thursday). 8am - 4pm (Friday)
- Mixture of remote working and F2F in the office
Closing Date : Tuesday 04 April 2023
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