Customer Care Consultant

2 weeks ago


Worcester, United Kingdom Bamboo Marketing Full time

Role**:Customer Care Executive**

Salary including commission**:OTE £26,000+**

Are you looking for an exciting new opportunity in a fast paced environment, with the flexibility to work hybrid (part time office, part time at home) after the initial training period?

We are a marketing agency specialising in automotive contact centre solutions.

No automotive experience needed, though previous customer service experience in any capacity is desirable.

As a Customer Care Executive you will be responsible for supporting our clients’ marketing needs. With a variety of responsibilities, we are looking for someone to;
- Make outbound calls, to book service & MOT appointments for existing customers
- Deliver an exceptional customer experience
- Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
- Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer and vehicle data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets

Full training and induction will be provided. (Office based for approx. 6-8 weeks depending on previous experience)

If you are an excellent communicator with a friendly telephone manner, you have good IT skills with the ability to multi task, self-motivated and have a strong attention to detail, this is the perfect position for you.

Opening hours:
Monday-Thursday 8am-8pm
Friday 8am-6pm
Saturday 9am-5.30pm
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.

Starting pay £9.54 per hour with a competitive commission structure.
30 days paid holiday (including birthday) + extra days for length of service
Additional benefits;
Hybrid working (strong internet connection and quiet workplace at home required)
Additional learning and progression opportunities
Company pension scheme
Buy/sell annual leave

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From £9.54 per hour

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: Hybrid remote in Worcester, WR5 2ZX



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