Customer Care Consultant

2 weeks ago


Worcester, United Kingdom Bamboo Marketing Full time

**Flexible working hours between 20-40hrs per week between the hours 8am-8pm Monday-Saturday. Option for hybrid working (part time office/from home) once fully trained.**

Responsibilities;
- Make outbound duty of care calls to existing customers
- Deliver an exceptional customer experience
- Give advice on recommended services
- Identify upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets

Company benefits;
- Full training and induction provided. (Full time office based for approx. 8 weeks depending on previous experience)
- Hybrid working (strong internet connection and quiet workplace at home required)
- Uncapped commission
- In house training and career progression opportunities
- Great team environment within the Contact Centre
- Company pension scheme
- Buy/sell annual leave
- Extra days holiday rewards
- Referral bonus scheme
- Eye care vouchers

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Starting from £10,920.00 upto £28,000.00 OTE per year

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £10.50 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Worcester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 21/09/2023



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