Customer Engagement Executive
3 weeks ago
MORPh Consultancy provides on line and face to face training and resources for primary care pharmacists and our Clinical Services team provide services to the NHS. We are led and managed by a team of committed pharmacists and provide services nationwide.
The role will be primarily focused on ensuring all our delegates and customer organisations have the most valuable experience whilst on a MORPh webinar or their interaction with MORPh Training and MORPh Clinical Services
- Keeping a record of delegates registered, attended, and DNAs
- Creating delegate lists Uploading content to delegate dashboards on Morph website
- Liaising with speakers for content for webinars and meetings
- Answering queries from delegates about meetings and their dashboards
- Liaising with directors and marketing managers to provide innovative solutions and delegate feedback
- Follow up delegate for meeting and event feedback
- Collate event feedback into an annual feedback spreadsheet.
- Development of agendas and delegate packs when needed Attending events face to face across the Uk when needed.
- Taking on projects such as Clinical Pharmacy Congress working with marketing and social media agency to pull together all the elements of the show and ensuring customer engagement is at a high level
- Occasionally run webinars where needed due to absences
- Liaising with sponsors when needed for feedback from their sessions.
**Skills**
- Proficient in Office 365, excel, and word Detailed approach to online filing and using Dropbox.
- Proficient in zoom and teams.
- Ability to work in a team and provide positive feedback.
- Courteous and thoughtful of customer needs.
- They would need to have a eye for detail and accuracy of the information inputted.
**Job Types**: Full-time, Permanent
**Salary**: From £11.00 per hour
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
We have a COVID -19 compliant office in the city centre of Worcester
**Education**:
- GCSE or equivalent (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Application deadline: 30/11/2020
Reference ID: MORP2
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