Business Support Officer

3 weeks ago


Teesside, United Kingdom One Way or Another Ltd Full time

Our client is looking for an experienced administrator to join a busy team.

To work as part of a team of Business Support Officers providing specialist administrative support within Community Services & Transport.

The Business Support Officers will be expected to undertake multi-functional duties and responsibilities and must be prepared to rotate between roles. The duties and responsibilities of the past vary accordingly.

Duties Include:
To ensure that established departmental systems, procedures and policies are adhered to.

To have specialist administrative knowledge in the following operational Service Areas:

- Catering and Building Cleaning
- Care For Your Area Services
- Construction and Facility Services

To investigate and respond to complaints and requests for service, to monitor customer satisfaction and identify service improvements.

To develop and implement quality management systems and drive quality initiatives.

To liaise with other departments, partners and organisations as the work of the Division may require.

To continuously review and improve existing systems procedures and processes.

To undertake special projects and identify practices and systems in need of improvement.

To raise invoices, works orders and purchase orders.

To assist with contract work and the ordering of goods and services.

To collate key performance indicator information and assist in the monitoring and development of service standards and targets to ensure excellent service delivery.

To identify business development opportunities and engage with local businesses, groups, residents and partner organisations.

To calculate service charges and produce and monitor service level agreements and external contracts.

To input, present and interrogate statistical data. To undertake accounting, reconcile information and produce reports.

To assist in the processing of insurance claims and taxation returns.

To ensure that sound budget management practices are undertaken.

To take reasonable care of your own health and safety and co-operate with Management so far as is necessary to enable compliance with the authorities Health & Safety rules and legislative requirements.

To be aware of and adhere to all council financial, legal and administrative policies and procedures.

To assist in the training and development of staff and to undertake such personal training as may be deemed necessary to meet the duties and responsibilities of the post.

To undertake such other duties and responsibilities commensurate with the grading and nature of the post.
- 5 GCSEs at Grade C or above (or equivalent) including Maths and English.
- NVQ Level 3 in Business Administration or Customer Services or equivalent substantial demonstrable level of knowledge in related disciplines.
- Experience of working in customer focused, operational and administrative environments
- Experience of performance management systems.
- Experience of project management
- Experience in business development.
- Experience in implementing new initiatives, procedures and processes
- Experience of working with a wide range of people and organisations
- Experience of working in a team
- Political awareness
- Working knowledge of relevant legislation, procedures and processes
- Knowledge of performance management and target setting.
- Ability to lead from the front and lead by example.
- Ability to programme work and be personally organised
- Ability to deal with a high volume of varied and complex issues, complaints and requests for service.
- Ability to undertake a generic role and perform multi-functional duties in a busy and challenging administrative environment
- Committed to excellent customer service
- Ability to think widely and solve problems logically
- Ability to represent the Service within a range of meetings.
- Ability to deal with confidential information
- Good communication skills
- Numerical ability to interpret and explain statistical data.
- Flexible
- PC literate

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £12.02 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Teesside, North Yorkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location

Reference ID: BSO - FM


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