Onboarding & Registrations Customer Service Advisor

4 weeks ago


Ipswich, United Kingdom Drax Group Full time

**Onboarding & Registrations - Customer Service Advisor**

**Permanent**

**Ipswich/Northampton & Hybrid**

**Career Level: 7**

**Can you strengthen our team and build strong customer relationships whilst delivering exceptional service?**

**About the role**:
Working within the onboarding & Registrations team you’ll be responsible for the process of getting new businesses onto our systems and making sure the customer journey is the best it can be.
Day to day you’ll resolve customer and industry enquiries, escalating as appropriate, to enhance the customer experience whilst meeting business and industry requirements. You’ll provide effective Customer Onboarding to customers ensuring they experience a seamless transfer to Drax. Your support will ensure correct contracts and rates are loaded into ERS in a timely and efficient manner and that their first bills are accurate and are paid on time.
You’ll work as part of a wider team focusing on building outstanding relationships - not only with customers, with internal colleagues too. Your aim will be to consistently deliver excellent results against your agreed performance objectives. This will involve delivering excellent service by proactively managing customers’ accounts and making sure that you respond to and resolve all enquiries in a timely and professional manner. In achieving this, you’ll meet all service level agreements (SLAs) and adhere to internal guidelines and industry requirements.
As part of the role, you’ll enter contract details into our system to ensure a successful registration. This will also mean that the company produces accurate and timely invoices, collects outstanding monies effectively and identifies opportunities for additional account renewals and sales.

**About you**:
If you have previous experience of working in a Customer Services environment and understand the importance of building strong business relationships and you have a confident telephone manner, this could be the ideal role for you. If you’re happy to take ownership of this role and to challenge the status quo when needed, we’d like to hear from you as soon possible.
At Drax, we’re at our best when we make sure that people feel genuinely heard. If you’re invited to interview with us, we can make reasonable adjustments to our interview process according to your needs.



  • Ipswich, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR £24k basic plus bonus generous holidays, pension, progression opportunities Monday - Friday Ipswich We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial markets my...


  • Ipswich, United Kingdom Drax Group Full time

    Customer Service Advisor  Ipswich/hybrid (3 days per week in our Ipswich office) £23,500  Are you looking for a that will give youexcellent career opportunities, flexible hybrid working, comprehensivetraining, great company benefits, fantastic people to work with and a greatatmosphere? Then join us as a Customer Service Advisor!   OurDrax Energy...


  • Ipswich, United Kingdom Ipserv Ltd Full time

    Customer Service Advisor IPSERV is a dynamic and fast-growing company based in Ipswich providing a range of services which include parking management & enforcement, cleaning and design and print. We have an excellent opportunity to join our Customer Service team as a Customer Service Advisor. Your day will be varied, and you will be predominantly helping...


  • Ipswich, United Kingdom Gallagher Bassett International Full time

    **Customer Service Advisor** - Based in Ipswich, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...


  • Ipswich, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Salary and package**: - Full time, Permanent Role - Basic salary: £22,000 - Monday - Friday (9:00am -5:00pm) **Key roles and responsibilities** - First point of contact for incoming customer calls - Communication to customers of order status (priority orders, delays etc) - Processing and reallocation of returned parcels -...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Wellbeing Advisor  Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre  Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Wellbeing Advisor Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of contact for...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    Customer Service Wellbeing Advisor Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of contact for...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products.Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products.Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic...

  • Service Advisor

    4 weeks ago


    Ipswich, United Kingdom DD Autoserve Ltd Full time

    This Role is to manage the front reception, work incoming and outgoing, dealing with customers and staff, Opening up and closing when requested. Working Monday - Friday 8 - 5, maybe flexible on working hours. No weekends or bank holidays Communicate with customers about vehicle problems, and quote the work Maintain positive relationships with customers to...


  • Ipswich, United Kingdom Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Customer Service

    1 day ago


    Ipswich, United Kingdom Adecco Full time

    **Customer Service Advisor - Ipswich** We are currently recruiting on behalf of a fantastic client based in Ipswich, who are looking to add Customer Service Advisors to their team on an ongoing temporary basis, with the potential to be offered a permanent contract in the future. This is an entry level role, with full training being provided. No experience...


  • Ipswich, United Kingdom Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...


  • Ipswich, Suffolk, United Kingdom Perfect Placement Full time

    Automotive Senior Service Advisor required in Ipswich! Lovely Premium Dealership Fantastic Progression Step into Management!£27,000 Basic Salary plus Bonus!! Our Client in the Ipswich area is seeking a highly motivated Senior Service Advisor to join their busy Automotive Service Department. Our client is a well-established and highly regarded business....


  • Ipswich, United Kingdom WNS Assistance Full time

    **Shift Patterns**: Monday - Sunday (5 days per week) 08:00 - 20:00. 7.5 hours per day **Basic Purpose and Function**: We are looking for customer focused individuals to join our busy team to provide excellent customer service to our Clients & repairers. Must have a first class customer service and can do attitude which helps build great relationships as...


  • Ipswich, United Kingdom Adecco UK Full time

    We are currently recruiting on behalf of a fantastic multi-national business based in the Ransomes Europark who are looking to add a Customer Service Assistant to their growing team. **What's in it for you?** - Full-time, permanent position - Salary: £20,000 to 25,000pa - Monday - Friday, 8:30am - 5pm - 25 days Annual Leave + Bank Holidays **Key skills...


  • Ipswich, United Kingdom Adecco UK Full time

    **What's in it for you?** - Full-time, permanent position - Salary: £25,000pa - Monday - Friday, shifts between 7:30am - 5pm (40 Hours) - Bonus based on the company targets - 25 days Annual Leave + Bank Holidays **Key skills required...** - Customer Service experience in an office based environment - Experience within a weighbridge would be desirable -...

  • Aftersales Advisor

    4 weeks ago


    Ipswich, United Kingdom Endeavour Automotive Group Full time

    **Salary: £24,000 pa OTE £30,000** **Job Location: Hyundai, **Number One, Ransomes Way, Ipswich, Suffolk, IP3 9SP** **What you will do**: Our Afersales Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core,...