Service Advisor

1 month ago


Ipswich, United Kingdom DD Autoserve Ltd Full time

This Role is to manage the front reception, work incoming and outgoing, dealing with customers and staff, Opening up and closing when requested. Working Monday - Friday 8 - 5, maybe flexible on working hours. No weekends or bank holidays

Communicate with customers about vehicle problems, and quote the work

Maintain positive relationships with customers to ensure repeat and return customers

Answers customer questions about services, including when to expect vehicle repairs to be completed

Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments

Communicate with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

Communicate with parts suppliers

Liaises with technicians about parts ordering to ensure parts are available when vehicle repairs require them, communicate any time restrictions to customers in a timely manner

Processes customer payments using quickbooks and card terminals

**Salary**: From £27,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location

Reference ID: Vehicle Service Advisor


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