Patient Services Team Vacancy

4 weeks ago

Loughborough, United Kingdom Woodbrook Medical Centre Full time

**WOODBROOK MEDICAL CENTRE**

**Patient Services Team job description & person specification**

**Job Title**

Patient Services Team

**Line Manager**

Paula Edwardes, Patient Services Lead

**Accountable to**

Practice Manager

**Hours per week**

Variable

**Job Summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Mission Statement**

We aim to maintain and improve the quality, quantity and effectiveness of services to our patients, providing access to a high standard and comprehensive Primary health care.

We aim to improve the quality of life of our patients by providing screening, education and promotion of good health, allowing patients to influence their own future. Our fully computerised service will provide a regular recall system for all preventative care and aid evaluation of all aspects of health care.

We shall continually assess our service, making innovative changes in response to patient’s needs and views. Our aim is to improve the quality and range of our services to reduce reliance on Secondary care, eg hospitals and community care, but when this is needed, to ensure adequate and improved access to these services.

We shall ensure that the elderly and dis-advantaged receive the community and health care needed to maximise their ability to remain independent, preferably in their own homes.

These services shall be delivered by the Primary health care team of Doctors, Health Visitors, Nurses and surgery staff. They will communicate at regular team meetings and are supported by Practice policies and protocols. Requirements of the Primary health care team for rest, recuperation and education are of prime importance and contribute to the satisfactory running of the Practice as a whole.

**Generic Responsibilities**

All staff at Woodbrook Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

**Learning and Development**

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary env

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