Harper Front of House

3 weeks ago

Holt, United Kingdom The Harper Hotel Full time

**The Harper Hotel **North St, Langham, Holt NR25 7DH

**Hotel Supervisor (Food & Beverage Focus)**

**About Us**:
Experience the magic of The Harper Hotel and become part of our award - winning team, where excellence is not just a standard, but a way of life. Nestled in the heart of the Norfolk Coast, our boutique hotel prides itself on delivering exceptional service in an atmosphere that feels like home. From our meticulously curated menu offerings to our personalised guest experiences, we are committed to surpassing expectations at every opportunity.

We are on the lookout for enthusiastic and dedicated Hotel Supervisor to join our team with focus on Food & Beverage. To lead our team in delivering exceptional experiences amidst the breath-taking beauty of our coastal retreat. As the Hotel Supervisor, you will oversee all aspects of our day-to-day operations, ensuring seamless guests experiences from smooth breakfast delivery to coordinating dinner reservation and shaking up a cocktail or two in between. Your role is pivotal in fostering teamwork, keeping spirits high and ensuring everyone is focused on delivering exceptional service.

**Responsibilities/Duties**:

- Supervise all outlets, ensure standards and quality throughout the day are top-notch.
- Inspire and motivate our team to bring their A-game every day, because let’s face it, happy staff = happy guests
- Keep our rooms looking spick and span, working with our housekeeping and maintenance teams to ensure they’re always ready for our guests’ grand entrance.
- Dive into the world of F&B, overseeing everything from our restaurant and bar to room service ensuring effortless delivery.
- Handle any guest questions, issues or special requests with a smile and can-do attitude.
- Make sure we’re following all the health and safety rules to keep our guests and crew safe and sound
- Support sister Pubs operations when required.

**Requirements**:

- Previous experience in a supervisory role within the hospitality industry preferred.
- Strong knowledge of F&B operations, including service techniques and guest relations.
- Excellent communication and interpersonal skills, with a knock for building genuine connections with both guests and team members.
- Ability to multitask and thrive in a fast-paced, ever evolving environment.
- Smart appearance and professional demeanour, complemented by a warm and approachable personality.
- Flexible to work evenings, weekends and holidays as needed, embracing the dynamic nature of the hospitality industry.

**Why Join Us**:

- Opportunity to work in an award-winning boutique hotel known for its unique style and personalised service.
- Dynamic and supportive environment where individuality is celebrated, and every team member is valued.
- Ongoing opportunity for growth and learning, with access to training programs and development opportunities.
- Competitive pay packages and opportunities for career advancement within our growing company.
- Employee discounts on accommodation, dining and spa services, allowing you to experience the magic of our hotel first-hand.
- Be part of a company that promotes work-life balance and encourages you to prioritise your health and wellness.

So, if you are a hospitality professional with a passion for people and excellence and a desire to be part of a team that values individuality, growth and fun, we would love to hear from you

- 40+hours per week

**Salary**: £13.50 per hour

INDFOH

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