Customer Service Administrator
6 days ago
DB Charles have partnered with an incredibly successful business based in Perth, Scotland, with various sites throughout the UK, that are currently seeking to hire a new permanent Customer Service Administrator.
The business are based in the manufacturing & distribution sector and the role as Customer Service Administrator will focus on providing exceptional service standards to businesses, members of the public, handling a variety of aspects from customer orders,deliveries, complaints and general queries. The role will report into the Customer Service Manager and be joining a department 10 people strong.
The role holds a variety of duties and responsibilities including but not limited to:
- General support administration
- Handling mainly inbound calls as well as outbound
- Dealing with customers
- Sales order processing
- Organising deliveries
- Query handling
- System updates
- Liaising with other internal teams
- Previous Customer Service experience
- A previous similar role within manufacturing would be highly desirable
- A background in providing customer support via telephone
- A sales order processing background would be highly advantageous
- Excellent communication skills
- Fantastic attention to detail
- Strong general MS Office skills
- Ability to commit to a permanent office role based in Perth
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