Customer Service and Business Support Officer
3 weeks ago
756160-2387-2460 7.3
Customer Services and Business Support Officer
Waltham Forest, Walthamstow
Contract
£14 per hour
Our client is looking for an experience Customer Services and Business Support Officer.
To provide a professional, proactive, customer focussed service to the organisation and all
customers, both internal and external. The role will be working in one of the following areas;
- Libraries and face to face customer service including Registrars
- Customer service including 24-hour call handling and channel shift
- Business Support covering support to a range of services across the organisation
- Executive and Councillor Support and Weddings, Meetings and Events services
- Quality assurance and system and service development
- Experience of having worked in a fast paced, customer focused environment.
- Ability to work with minimum supervision, using problem solving skills and initiative to provide
a customer focused service.
- Excellent levels of literacy and numeracy.
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst
understanding the needs, timescales and deadlines of others.
- Ability to deal diplomatically and confidentially with a wider range of customers both internally
and externally.
- Ability to identify improvements to processes and systems (at a level appropriate to the role)
and to share the recommendations with the wider team.
- High level of professionalism, care and integrity, ensuring a positive image of the organisation
is promoted at all times.
- Strong time management skills.
- High level of flexibility, a positive attitude and ability to adapt to changes.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery
requirements.
- Clear communication skills.
- Ability to build strong relationships.
- Goal-oriented focus with the customer in mind.
- Willingness to learn new skills, processes and systems as appropriate to the role
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.
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