Customer Service Agent
3 weeks ago
**Job Description**:
A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?
Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:30-20:15 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis.
Will have to commit to 4 weeks Full Time training in Office.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
- Managing inbound calls to the business from worldwide clients handling shipment requests- Building rapport with customers and establishing their needs- Deliver a consistent call flow, giving the customer the confidence in the information provided- Maximise up selling opportunities whilst ensuring the customer has an informed choiceKey Skills:
- Excellent Customer Service experience, Strong understanding of Customer Service processes- Remain positive and enthusiastic during every customer contact- Consistently provide a high level of service- Excellent communication skills written and verbal- Ability to adapt to change- Ability to work as part of a team as well as independently- Experience of working with MS Word & Excel
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