Customer Service Team Leader

2 weeks ago

Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

THE OPPORTUNITY:Macildowie are currently recruiting for a Contact Centre Team Leader working for a business based in Leicestershire. Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.This is a permanent full time position.THE ROLE & YOUR RESPONSIBILITIES:You will be in charge of a team of 11 call centre staffTo mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.You will offer your team second opinions and support.Provide leadership and support to colleagues and peers.Manage all team absences / sickness/lateness/holidays/ disciplinaries.Conduct performance reviews.Be involved in the recruitment of your team.To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:Management experienceExperience of dealing with grievance, holidays, sickness, disciplinaries etc.A willingness to learn and the ability to communicate effectively within the team.You will be a motivator and get the best out of your team.Ability to remain professional in a fast-paced environment.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

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