Customer Account Administrator

2 months ago


Birmingham, United Kingdom GBA Services Full time

COMPANY GBA Logistics - Freight Services

JOB TITLE Customer Account Administrator

SHIFTS Mon-Fri 39 hours/week

SALARY £22k-£24k DOE

BASE Minworth

GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our customers problems. We are in the top 50 Logistics Companies in the UK with annual turnover in excess of £75m. With a base in 5 European countries and a growing presence in mainland Europe we are looking for XXXX to play a major role in our Freight Services team.

Whether it’s regular Full Truck Loads (FTLs) from A to B, imports and exports, or express vans delivering to multiple locations, we have the experience, equipment and network to support our custiomers. GBA offers the security of a large, established freight partner operating our own fleet of vehicles with highly trained drivers, combined with a flexible, large network of logistics partners all over the world - ensuring you always get the best solution, tailored to your specific business requirements.

Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.

**Key Responsibilities**
- Help ensure all deliveries are made within the correct time.
- Ensure each load is monitored and updates are sent to the customers.
- To assist with customer/ driver queries in a helpful, timely and professional manner
- Work within a small team providing smooth handovers to and from other team members.
- General administrative duties to support the efficient and successful delivery of services to the customer base.
- Enter data into computer-based system accurately and ensure all job bookings are handled efficiently using GBA’s internal systems.

**You**
- Experience working in a fast-paced office environment
- Good IT skills
- Great customer service skills and experience
- The ability to communicate with customer colleagues in person and over the phone

**What We Can Offer**
- Long term career with a stable market leader
- Holiday loyalty scheme
- Company Health Care Scheme
- Company Sick Pay
- Learning and Development opportunities

**What do our people say?**

“Family Values and truly are. Will do utmost for staff: Driver allowed to take grand-daughter to prom in vehicle. Supported charity bike ride by supplying vehicle. Engaged with staff for helping with problems.”

“Fair rate of PAYE. Cycle to work scheme. Employee health care scheme. Made to feel like family. Supportive HR. Team building exercises even if it is a meal and a drink.”

“Great place to work with good rates of pay throughout. Progression and development are key elements of the business and shows a true reflection on how the company want to help the growth of their employees.”

“The feeling like you are a part of the business family meant I settled in very quickly as I felt very included and that I could talk to my colleges.”

“I am really enjoying working for GBA, management are very friendly and supportive, they respect you. HR department is very welcoming and continuously driving to develop the company, whilst taking onboard and listening to employees views. GBA offer flexibility within my role and there is a good work-life balance.”

**Culture fit is also vital to this role and we are looking for people who share our values. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were “Challenging”, “Interesting” and “Friendly”. If this sounds like you then please get in touch.



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