Studio Helpdesk

2 months ago

London, United Kingdom Netflix Full time

London, United Kingdom- Corporate Real Estate, Employee Health, Workplace, and Security- It’s an amazing time to be joining Netflix as we continue to transform entertainment globally. Netflix is the world's leading internet entertainment service with over 231 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature films and games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, as much as they want, anytime, anywhere, and can change their plans at any time.

We are seeking a Studio Helpdesk / Receptionist to join our UK / EMEA Studio Management & Services team as first point of contact at our Netflix Studios Longcross in welcoming visitors, production crew, Netflix teams and support vendors.

THE CANDIDATE

A background in Front of House, operating software systems, visitor protocols and an understanding of stringent security control measures is required. Administrative, organisational and Helpdesk skills are essential for this role.

An understanding of our industry’s workflows, processes and procedures is beneficial.

THE ROLE

The Studio Helpdesk / Receptionist will be a key resource to our Studio team in delivering an outstanding first point of contact Netflix experience to all of our creative colleagues throughout their production process and Studio hire.

Issuing and tracking long term and temporary pedestrian and vehicle passes using our internal software system in line with GDPR Regulations.

Using internal processes / CAFM system, record and communicate all operational, maintenance and compliance tasks to relevant departments to ensure that the facility and its upkeep are maintained - Report all damage to fixtures and fittings and advise on recharges to our client base where required.

The role also includes working alongside our cross-functional partners such as Security, Health & Safety and Tech teams.

**KEY RESPONSIBILITIES**:

- Act as the first point of contact for all site visitors, vendors, production crew and Netflix teams.
- Deal with enquiries promptly and helpfully when directing visitors to the relevant departments.
- Receive and process deliveries, and supervise the collection of items from the Post Room.
- Working closely with the security team, manage and maintain the access control system, creating both short and long term ID cards with the relevant approved access permissions.
- Approve and issue vehicle passes adhering to the agreed approval criteria and ensuring site occupancy levels for overflow passes are not exceeded.
- Close all passes at the end of production hire dates, ensuring access is removed from all passes.
- Liaise with the Operations Coordinator to understand on-site activity, anticipated busy days and any challenges around access to ensure a smooth access process is maintained at all times.
- Order stationery, lanyards, pass holders, cards, etc. as required for the operational running of the Reception area.
- Maintain registers and consumable stock levels ensuring items are not depleted.
- Work in conjunction with the Security team to maintain strong communication regarding access permissions and site activity.
- Assist with the smooth running of VIP visits and on site events alongside cross-functional partners to ensure the best customer service levels are maintained.
- Report, log and track operational, maintenance and compliance works using the in-house CAFM system. Identify any recharges to our clients applicable.
- Follow up on job task allocation and communicate progress to stakeholders.
- Maintain a high standard of cleanliness within the Reception area and report any defects to the Facility Coordinator.

**SKILLS & EXPERIENCE**:

- Experience in an operational, customer service or Front of House role, preferably within the Studio Facility / Media & Entertainment industry.
- Team player with an ability to coordinate multiple tasks and small projects simultaneously within a fast-paced environment.
- Able to self-motivate, lone work efficiently and set own tasks in line with operational schedules.
- Flexible with excellent organizational and time management skills.
- Excellent communication and administration skills.
- Willingness to make informed decisions and think outside of the box.
- Willingness to continue learning to ensure understanding of current production processes, workflows and studio facilities.
- Ability to work Helpdesk operation hours from 7.30am - 5.30pm (some flexibility may be required to adjust timings in line with production needs)
- Ability to work across all UK sites, if required (currently south east London)

  • Studio Helpdesk

    2 months ago

    London, United Kingdom Netflix Full time

    London, United Kingdom- Corporate Real Estate, Employee Health, Workplace, and Security- It’s an amazing time to be joining Netflix as we continue to transform entertainment globally. Netflix is the world's leading internet entertainment service with over 231 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature...

  • Helpdesk Administrator

    2 days ago

    London, United Kingdom Fusion Lifestyle Full time

    **Helpdesk Administrator.** **Who We are**: Fusion Lifestyle is on a mission to bring health and well-being to communities across the UK and our employees are the driving force behind all we do. Fusion is a leading Sports, Leisure and Fitness operator as well as a registered charity, with a breadth of facilities from Gym & Fitness studios to Outdoor...

  • IT Helpdesk

    3 weeks ago

    London, United Kingdom HBL Bank UK Full time

    Providing 2nd / 3rd line support Bank-wide, this role will provide maintenance of the computer desktop and server environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting Bank staff. Additional responsibility includes regular and periodic patch management, Helpdesk function management and...

  • 1st/2nd Line Support

    1 week ago

    London, United Kingdom Just IT Full time

    1st/2nd line Support Engineer Up to £32,000 Kings Cross 5 Days on Site Are you a 1st/2nd line engineer with at least 18 months of experience looking for your next career step? A growing architecture firm are looking for someone to join and provide hands-on support for studio members in a fast-paced, digitally diverse, intense, exciting, and friendly...

  • Desktop Support

    3 weeks ago

    City of London, United Kingdom Just IT Recruitment Full time

    IT Systems Administrator Location: Liverpool StreetSalary: Up to £42kAre you a 2nd Line IT Support Analyst looking for the next step in your career? Position Overview A prestigious architecture company is looking for an experienced and technical 2nd line engineer to join their team as an IT Systems Administrator. The ideal candidate would have solid...

  • Desktop Support

    2 weeks ago

    City of London, United Kingdom Just IT Recruitment Full time

    IT Systems Administrator Location: Liverpool StreetSalary: Up to £42kAre you a 2nd Line IT Support Analyst looking for the next step in your career? Position Overview A prestigious architecture company is looking for an experienced and technical 2nd line engineer to join their team as an IT Systems Administrator. The ideal candidate would have solid...

  • Office Assistant

    1 month ago

    London, United Kingdom Glenn Howells Architects Full time

    **Main purpose of role**: To provide a composed, professional, efficient front of house service to our external guests, and a comprehensive system of support to the Design Studios. **KEY TASKS** **Clients and meeting preparation**: - Take responsibility for the front of house experience for our staff, clients and visitors, ensuring all areas are well...

  • IT Support Engineer

    2 weeks ago

    London, United Kingdom Lorien Full time

    **Onsite Support Engineer / IT Support Engineer** 6 month contract! INSIDE OF IR35 up to £190 I am representing a leading IT MSP who are currently looking for an Onsite Engineer they will be based in Watford You will be part of a team of 3 they will mainly be used for BAU work, offering Studio Support too, MAC knowledge is essential. There is also some...

  • Helpdesk Team Member

    2 days ago

    London, United Kingdom Coin Street Community Builders Ltd. Full time

    Job description Coin Street Community Builders is a social enterprise responsible for developing and managing a significant part of London’s South Bank. We have transformed a largely derelict area into a thriving place for people to live, work and visit by creating co-operative homes, public realm shops, restaurants and meeting spaces. The 13-acre estate...

  • Application Support Technician

    4 weeks ago

    London, United Kingdom Endeavour Recruitment Full time

    Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity! Fully remote Aims of the Application Support Technician * To ensure our clients position as a market leader by providing product and technical support * To help maintain our clients...

  • Website Administrator

    1 week ago

    London, United Kingdom Davies Resourcing Full time

    Our client, a leading consultancy is looking to hire a website administrator on a permanent basis. This role is based in The City of London with a minimum of 2 days per week in the office (Wednesdays and Thursdays). **Position Overview** As a Website Administrator, you will play a pivotal role within our Digital team at the Global Executive Office. You'll...

  • IT 1st Line Support Apprentice

    1 day ago

    London, United Kingdom QA Ltd Full time

    **Employer description**: Studio Egret West design and curate places with compelling narratives and identities, places that are firmly rooted in their context and grow naturally out of it. Places that cultivate sustainable communities, amplify nature, prioritise the public realm,and evolve over time. **Overview:** You will have the opportunity to gain...

  • Application Support Technician

    3 weeks ago

    London, United Kingdom Endeavour Recruitment Full time

    Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity! Fully remote Aims of the Application Support Technician * To ensure our clients position as a market leader by providing product and technical support * To help maintain our clients position...

  • IT Training

    3 weeks ago

    London, United Kingdom Miki Travel Limited Full time

    Do you have experience working within IT &/or the travel industry? Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience. Hybrid remote  The eBusiness Support Team and...

  • IT Training

    2 weeks ago

    London, United Kingdom Miki Travel Limited Full time

    Do you have experience working within IT &/or the travel industry? Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience. Hybrid remote  The eBusiness Support Team and...

  • IT Training

    2 weeks ago

    London, United Kingdom Miki Travel Limited Full time

    Do you have experience working within IT &/or the travel industry? Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience. Hybrid remote  The eBusiness Support Team and...

  • IT Training

    2 weeks ago

    London, United Kingdom Miki Travel Limited Full time

    Do you have experience working within IT &/or the travel industry? Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience. Hybrid remote  The eBusiness Support Team and...

  • Receptionist

    3 days ago

    London, United Kingdom UPP Ltd Full time

    UPP currently has an exciting opportunity for a Receptionist to join our team. This is a permanent, part - time position working 37.5 hours per week from 08.00 to 16.00 Monday to Friday. Salary Circa. £26,941.22 Location Griffon Studios - London The Receptionist will operate the Reception desk and switchboard as well as a computerised system that...

  • Office Coordinator

    16 hours ago

    London, United Kingdom Trailer Park Full time

    **TRAILER PARK GROUP** Trailer Park Group (TPG) is a full-service agency specialising in content creation and entertainment marketing. By combining a storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its diverse client portfolio of top entertainment studios and major...

  • 2nd & 3rd Line IT Systems Engineer

    1 month ago

    London, United Kingdom Mbseco Full time

    We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. The 2nd & 3rd Line IT Systems Engineer, plays a crucial role in the provision of comprehensive IT cover, service desk...