Application Support Technician

2 weeks ago


London, United Kingdom Endeavour Recruitment Full time

Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity

Fully remote

Aims of the Application Support Technician

* To ensure our clients position as a market leader by providing product and technical support

* To help maintain our clients position as a market leader by assisting with testing and debugging.

Objectives of the Application Support Technician

* To become knowledgeable in the products to answer queries from clients.

* Ensuring that support requests are followed up in a responsible and timely manner.

* Assisting with deployments and installations in client environments

* Creating workarounds and solutions for issues or requests from clients

* Supporting and managing client reports

* Analysing client data to resolve issues.

* To assist with the creation of documentation of features and fixes

* To run through scheduled testing of the products to ensure they are fit for purpose.

* To test software patches and workarounds to ensure fitness for purpose.

* Using appropriate tools to assist with debugging software.

Duties and Responsibilities

* Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.

* Installing/upgrading our products for new and current clients.

* Contributing to the development and testing of new products and features

* Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.

* Assist with creation and maintenance of our online documentation.

* Managing Remote Access connections to enable client support.

* Working with cloud services for hosting products on behalf of our clients.

* Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.

* Maintaining test environments and client databases on network to enable client support.

Please get in touch for further details


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