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IT Training

4 months ago

London, United Kingdom Miki Travel Limited Full time

Do you have experience working within IT &/or the travel industry? Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.
Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.
Hybrid remote 
The eBusiness Support Team and eBusiness Systems Division are responsible for assisting the organisation in meeting its strategic goals through provision of high quality, outstanding customer service and value for money solutions. Our Company mission statement is to provide a comprehensive travel product and to build strong, long-term partnerships.
Within eBusiness, Miki Travel has a range of systems across a number of platforms covering all aspects of our business including core reservation and booking systems. eBusiness work within Agile Scrum methodology.
We are currently seeking to recruit a Technical Support Analyst within our eBusiness Systems Division , to be part of the growing eBusiness Support Team which provides outstanding technical and functional support to our customers, suppliers and Miki Travel offices worldwide.
The position is currently a hybrid role - based partially from home & partially at Miki Travel’s Head Office in London.
Provision of eBusiness (IT) Support for Miki Travel Clients & Offices, mainly using helpdesk software (Salesforce), email & instant messaging (e.g. Investigation and resolution of IT issues related to Miki Travel’s eBusiness, which will include:
Miki Travel’s online booking websites
XML B2B interface (API)
Applications utilised by Miki Travel
Act as primary Support contact from Supplier contract creation to final accreditation
Loading of hotel rate and room plans/collation of data for inventory/content loading
Maintenance of help desk records and the recording of all changes
Responsible for the quality of the work produced in line with Miki Travel’s quality procedures
Adhere to and enforce Miki Travel’s company procedures and policies
Ability to work on and manage multiple projects from inception through completion and manage own workload and priorities
Advanced level of IT skills, including in-depth knowledge of Microsoft Office applications
Good commercial awareness and an ability to understand how IT relates to a company and impacts its performance, and the ability to use this in decision making
Understanding of database concepts
Previous experience of working in a Technical Support role
Travel Studio
Good knowledge of XML/JSON, including schema definitions
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