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Customer Service
4 months ago
**CUSTOMER SERVICE & CLAIMS ADVISOR**
**Northampton**
**Hours: Mon-Fri 9am-5.30pm**
**Salary: £22,000+ D.O.E**
We have partnered up with a leading broker who are looking for an **experienced customer service and claims advisor** to join their Northampton team.
Customer involvement is key in this role and you will need to possess a natural ability to build rapport. As a supporting member to their New Business and Renewal teams you will be required to manage and service all midterm policy changes and to assist withand oversee claims, successfully managing outcomes and dealing with all client servicing needs and tasks with skill and efficiency.
You will also need to recognise and convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.
**Key responsibilities and tasks**:
- Servicing in and outbound calls to existing customers and to the highest of standards
- Nurturing and developing client and insurer relations (in and on occasion out of the office)
- Providing sales support duties (cross sales) and negotiating terms, with both clients and insurers
- Managing claims and servicing outcomes with our clients and partners
- Registering claims and maintaining client servicing records with total accuracy
- Accurately processing policies, associated transactions, and documentation (Acturis and MS Office)
- Develop and improve on existing processes to enhance the services offered
- Providing support and advice to colleagues with enquiries
- General clerical and administrative duties
**Experience**:
- Customer Service experience including in and outbound call handling (essential)
- Office and administrative experience (essential)
- Experience working with structured procedures and deadlines (essential)
- Knowledge and understanding of FCA regulations (essential)
- Chartered Insurance Institute (CII) qualifications (preferred)
- At least 1 year motor and/ or home insurance experience (preferred)
**Skills**:
- Confident and positive communication skills
- An excellent telephone manner, a high degree of empathy and a natural ability to build rapport
- Self-motivation and effective time management
- An ability to work as a part of a team and by using your own initiative
- Competent organisational skills and elevated administrative abilities
- An ability to work under pressure to meet deadlines and targets
- An ability to focus on detail to maintain accuracy
- Competence with numbers and technical information
- A good standard of written language and presentation
PERM
