Customer Service Specialist

5 months ago


Exeter, United Kingdom Baker Snell Full time

**Customer Service Specialist**

**Exeter office/hybrid split**

**£23,000 with scope to increase salary**

**Benefits - 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more**

Baker Snell Recruitment are working with a growing, award-winning Exeter based employer who are currently seeking highly motivated and customer-focused individuals to join their expanding Customer Services team.

As a Customer Service Specialist, you will be the first point of contact for their external customers providing a first-class service during each interaction. You will play a crucial role in supporting the company's goals and strategies by delivering excellent customer service, understanding their products and processes, and ensuring an exceptional level of service to their valued customers.

**Key Responsibilities**:

- Provide front line support through telephone and associated written communication
- Handle new and unusual situations, keeping the needs and expectations of customers in mind - taking things in your stride
- Undertake reviews, clarification of terms and conditions and customer retention activities
- Maintain a close and excellent working relationship with all areas of the business to provide a seamless service to external contacts
- Undertake training to develop skills and stay up to date with relevant knowledge

**You will**:

- Be enthusiastic and motivated to do a good job
- Possess excellent listening skills with attention to detail
- Have strong organisation and prioritisation skills
- Demonstrate effective communication skills, both oral and written, especially in handling difficult situations
- Excel in building relationships and providing high levels of customer service
- Be adaptable and open to change

**Experience**:

- Confident dealing with people and empathising with customers' needs
- Previous experience delivering excellent results within a customer service environment - open on previous sector
- Computer literate and familiar with Microsoft Office, including Outlook, Word, and Excel

**Benefits**:
In addition to a competitive starting salary that has scope to increase with individual performance, the company offers an attractive benefits package, including:

- Annual company bonus scheme based on individual/corporate performance (8% average)
- Company pension with generous employer contributions added to employee contributions ranging from 8% up to 15%
- Free health insurance
- Income protection and life cover
- Enhanced maternity/paternity payments
- Hybrid working options - split between home and office
- Employee Assistance Programme
- Cycle to work scheme
- 27 days of holiday, plus additional perks like paid birthday day off and paid volunteering days
- Shopping discounts through Perkbox and Benefit Hub
- Other benefits such as free flu vouchers, eye tests, probate helpline, and bereavement counselling

If you are a motivated individual with excellent customer service skills and a desire to contribute to a growing and dynamic organisation, we would love to hear from you. There is real scope to develop your career and earning potential within the role and wider company.

Initial screening/shortlisting to be completed by Baker Snell prior to this event. If you are unable to make this date, please contact us to discuss.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Exeter



  • Exeter, United Kingdom Baker Snell Full time

    **Customer Service Specialist - Exeter Office/Hybrid** **Salary: £24,000 with room for growth** Join an award-winning Exeter company as a Customer Service Specialist! **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! **Due to internal promotions and...


  • Exeter, United Kingdom Situ Full time

    Would you like to work in a buzzy, fun and fast paced environment, with a great bunch of people? If you have a collaborative work ethic, a positive outlook, high levels of motivation and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. We are Situ, a rapidly growing company that genuinely cares...


  • Exeter, Devon, United Kingdom Pick for Britain Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Support Specialist to join our team at Pick for Britain. As a Customer Service and Support Specialist, you will be the first point of contact for customers, providing outstanding service and support.Key ResponsibilitiesRespond to customer enquiries via phone, email, and live...

  • Warehouse Assistant

    2 weeks ago


    Exeter, Devon, United Kingdom Selco Builders Warehouse Full time

    At Selco Builders Warehouse, we are seeking a skilled Warehouse Assistant - Customer Service Specialist to join our team.The successful candidate will be responsible for:Providing excellent customer service to our customers, ensuring a positive experience in our branch.Operating specialist equipment such as sawmills, paint mixers, and forklifts, safely and...

  • Customer Service

    5 months ago


    Exeter, United Kingdom Baker Snell Full time

    **Customer Service** - **Exeter** office/hybrid split **£24,000 salary** with opportunity to increase **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more! Baker Snell Recruitment is partnering with an award-winning Exeter-based employer, seeking highly...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Sales Specialist to join our retail team in Exeter, United Kingdom. The ideal candidate will deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Exeter, Devon, United Kingdom EDF Energy Full time

    Customer Service and Credit Control SpecialistAt EDF Energy, we are seeking a skilled Customer Service and Credit Control Specialist to join our team. In this role, you will be responsible for ensuring swift collection of payments from our Large Business Customers.The OpportunityYou will be working with a team of 35, split into smaller, multi-skilled groups,...


  • Exeter, Devon, United Kingdom Grafton Group Full time

    Key ResponsibilitiesAs a Customer Service Assistant at Grafton Group, you will be working closely with our team to deliver exceptional customer service to our customers.Using specialist equipment such as sawmills and forklifts, you will assist with the sales and merchandising of building materials.We offer a range of benefits, including a profit-based bonus...


  • Exeter, United Kingdom Cooper Golding Recruitment Full time

    Looking for a seasoned Customer Service expert with reliable transportation capabilities to work for a company that look after their staff with an extensive list of benefits. **The company** Cooper Golding is seeking a driven and committed individual to join the sales department of our client which is a leading manufacturer and distributor of products. The...


  • Exeter, United Kingdom Momentum Security Recruitment Full time

    **Control Room Operator / Customer Service Administrator** **Shift pattern**:6 on/4 off (x2 earlies, x2 lates, x2 nights, 4 off) **Location: Exeter EX1** **Salary: £25,860 + overtime opportunities** Do you have strong customer service skills with the ability to work in a fast paced control room environment? Based in Exeter you will join a professional...


  • Exeter, Devon, United Kingdom LiveWest Full time

    About The RoleAt LiveWest, we're dedicated to delivering high-quality, affordable housing that makes a real difference in our communities. We're passionate about delivering exceptional customer service and working towards our mission to provide a home for everyone.We're seeking an experienced professional with a strong background in Service Charges in a...


  • Exeter, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Exeter** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Exeter, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Exeter, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Support Specialist to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries via various channels.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process customer orders and manage account...


  • Exeter, Devon, United Kingdom M Group Services Full time

    About the RoleM Group Services is seeking a skilled Customer Leakage Technician to join our team in the South West Water contract. As a valued member of our team, you will be responsible for identifying and resolving customer leaks in the designated area.Key ResponsibilitiesComplete classroom and on-the-job training to acquire necessary skills and...


  • Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    Job Title: Customer Support SpecialistWe're seeking a Customer Support Specialist to join our team at Seetec Pluss. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to individuals referred to us by their Job Centre Work Coaches.Your role will involve handling inbound and outbound calls, as well as providing...


  • Exeter, Devon, United Kingdom Amplifon Full time

    Customer Service and Sales SpecialistAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesManage the diary to ensure...


  • Exeter, Devon, United Kingdom M Group Services Full time

    About The RoleMorrison Water Services is seeking a skilled Customer Leakage Technician to join our team in Exeter, working on our South West Water contract. As a valued member of our team, you will be responsible for identifying and resolving customer leakage issues, working closely with our contract partners to deploy the latest technology and...


  • Exeter, Devon, United Kingdom M Group Services Full time

    About The RoleMorrison Water Services is seeking a skilled Customer Leakage Technician to join our team in Exeter, working on our South West Water contract. As a valued member of our team, you will be responsible for identifying and resolving customer leakage issues, working closely with our contract partners to deploy the latest technology and...