Technical Support Apprentice
5 months ago
Company Profile
The purpose of the Company is to provide infrastructure services to the private sector, notably:
- Facilities Services
- Information Technology and Communication Services
- Property Services
- Energy Management
The Company was established in 2009 and is a start-up business. The ambition is to establish a premier service business with a turnover exceeding £50m per annum and employing over 300 people
Key Tasks
- Provide IT support for any software/hardware issues that arise
- Provide IT support for any phone/network issues that arise
- Setup new joiners with a laptop/desktop/phone and any peripherals as necessary
- Perform leaver process when employees leave, as per IT leaver process
- Administer the Office 365 admin portal
- Ensure Windows updates are applied to all in house servers at a time agreed with management to cause the least amount of disruption
- Setup new users on CIMS/Taskye (FISco in house Facilities Management system)
- Setup new Suppliers/Customers on Taskye
- Administer user holidays in CIMS as necessary
- Liaise with 3rd party IT support company about any IT issues that need escalating (they predominantly look after the server/network infrastructure, but have admin access to login remotely and look at desktop support issues also)
- Liaise with 3rd party IT support company about any issues relating to Office 365 licensing
- Liaise with 3rd party phone/internet company about any issues arising with the service/products and any requirement for additional services/products
- Single point of contact for GDPR for FISco
- Single point of contact for ISO 9001 for FISco
- Perform IT asset management
- Perform IT asset purchasing when required, following the IT purchasing process
- Make basic content changes to the FISco website and maintain the wordpress site to make sure it is up to date
- Perform duty as the “Document Control Manager” as per the “Control of Documents” procedure
Continually look for ways to improve/enhance the way that FISco use technology and suggest improvements to the senior management team at management meetings.
As an apprentice you will study a level 3 cloud support specialist course.
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