Technical Support Specialist

5 months ago

Wokingham, United Kingdom Vision-Box Full time

**_The Vision-Box World _**

Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

**As a Technical Support Specialist, what are you going to do?**
- Identify faults both remotely and on-site;
- Respond to incidents and perform break/fix activities when errors and faults occur;
- Liaise with customers on-site and remotely and proactively communicate with the Service Manager, escalating issues, and identifying areas where service can be improved;
- Provide on-site early life support and train users on the system;
- Analysis of system performance in relation to business benefits;
- Document cases, recommendations, and resolutions clearly in the ticketing system;
- Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.

**What are the skills and professional experience we’re expecting from you?**
- Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
- Basic understanding of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.);
- Self-motivated and proactive individual and you have a problem-solving attitude.

**Mandatory**:

- Fluent in English;
- Availability to commute between Luton and Stansted;
- Night Shift (Out of hours);
- Able to obtain UK Security Clearance (SC) - minimum of 5 years residency in the country;
- Have the right to work in the UK.

**Some of the cool reasons to work with us**:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;
We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;
We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.

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