Technical Support Professional

20 hours ago


Wokingham, Wokingham, United Kingdom Estio Training Limited Full time
Level 3 Digital Support Technician Job Description

**About the Role:**

We are looking for an apprentice to support the integration of digital solutions to enhance our construction training business.

Responsibilities:

  1. Provide technical assistance in the management and troubleshooting of digital systems, including hardware, software, and network-related issues.
  2. Handle user inquiries, resolve technical problems, install and update software, and maintain system performance.
  3. Ensure data security, perform regular backups, and support cybersecurity measures.
  4. Assist in setting up new devices, training users on digital tools, and ensuring compliance with IT protocols.
  5. Help to integrate digital solutions to improve business efficiency.
  6. Support the day-to-day operations of the business.
  7. General Administrative Tasks and Housekeeping Duties.
  8. Take stock of the existing digital solutions we have in place and prioritize which need improving first.
  9. Assist our instructors with digital technology.

Qualifications and Skills:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
  • Confidence using office suite (Excel, Word etc.)
  • Ability to understand/or desire to learn basic website coding (Word Press etc)
  • Competence in downloading apps and managing logins.

Salary and Benefits:

  • Estimated salary: £25,000 - £30,000 per year, depending on experience
  • Optional pension scheme (5% employee, 3% employer)
  • 20 days a year, plus bank holidays, plus Christmas shutdown.


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